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How to Install CDK Drive on a Company PC

Use these steps for installing CDK Drive on a company-owned PC.

Prerequisites

  • PC must be company-owned
  • PC must be on the company network
  • Install link requires active Germain email and password
  • Windows 10/11 Professional or Enterprise
  • 8GB RAM - 16GB RAM Preferred
  • Intel i5 quad-core 7th Gen or later processer
  • 256GB HDD/SSD recommended

Installing CDK Drive

  1. Open the "CDK Install Link" shortcut on the desktop of the PC
    1. If the link on the desktop is not present, or does not load, you can also click this link on the PC you're installing CDK on: CDK Install Link
      1. A minimum of 1GB flashdrive would be necessary to move the downloaded file over to the PC if you're downloading from a separate PC
  2. Next to the "WSPCP_EXE.zip" file, click the ellipses "..." to view more options, then select download.image.png
  3. Open your File Explorer or Documents Folder
      1. image.png
    1. Find "This PC" in the left-hand Navigation menu
      1. image.png
    2. Open your C:\ drive
      1. The name of this drive may differ depending on the PC, but the drive letter C:\ should always be the sameimage.png
    3. Create a Folder with the name "!Temp" without quotes
  4. Once Downloaded, extract the "WSPCP_EXP" folder from the zip file to the "!Temp" folder on the C:\ Drive
    1. You can also drag-and-drop the folder into the !Temp folder
  5. Open the WSPCP_EXP Folder and run the "Startinstaller.exe" file
    1. image.png
    2. Please do not edit or try to run any other files in this folder
  6. On the CDK installer window, click "Install" and follow the remaining prompts:
    1. image.png
    2. Please be advised that the PC will reboot once the CDK install has completed.

If you have any trouble with the install, please check out CDK Drive Support - Who to Contact

Known Issues

Issue

Reason

Solution

CDK Install Will Fail of Bitdefender Endpoint Protection is installed prior to CDK Drive Install

CDK has not provided appropriate whitelisting rules for Bitdefender GravityZone as of September 2023

Remove Bitdefender Endpoint Protection > Install CDK Drive > Allow Bitdefender Endpoint Protection to Reinstall on next PC Check-in with company device management.

Germain IT or device administrator is required to uninstall Bitdefender Endpoint Protection

BlueZone Install Loop

Another application is attempting to install in the background.

If this is a new PC or a recently enrolled PC, please wait for managed installs to finish before attempting to install CDK Drive. CDK Drive should be installed last. The initial installs typically take 20-30mins after first successful sign-in when following New PC Setup Setups

Some Installs failed, such as Adobe.

Another application was installing during the CDK Drive install process.

Allow the CDK Installer to place a shortcut on the desktop to resume the install when prompted. Open the shortcut and try the installer again. It is successful when the PC advises a reboot will occur.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.