How do we handle a late cancellation or no-show for someone who doesn’t have a CC?
While this shouldn’t be happening at all, if it does happen we will have no recourse to charge the customer.
If you are on the phone with a customer who has a booking and would like to cancel it but they do not have a card on file you should make an attempt to get a card to charge them the fee
If they provide their CC, follow the regular flow of charging the fee and then clearing the schedule above
If they do not provide their CC, continue to the below
“Late Cancel” the booking from the schedule, and then navigate to the customers account and add a “Staff Alert” that says “IS NOT ALLOWED TO MAKE ANOTHER BOOKING UNTIL CC IS ADDED ON FILE, LATE CANCEL/NO SHOW ON (INSERT DATE)”