User input based continuation
Conversations can adapted based on input from the user. This can be done by combining a few steps:
- Use a
text
to let the user know they are expected to give input. - Retrieve the input via an
input
or a combination oflistpicker
/reply buttons
with aninput
. - Decide on how to move forward with the conversation via a
logic
.
Or you use the menu
step which gathers all this functionality into one (meta) step. The example below shows how this would look like.
config:
conversationOwner: null
conversationOwners:
- identifier: conversationOwner
channel: WhatsApp
scriptLanguageVersion: 1
scriptVersion: 1
defaultDelay: 200
lists:
positive-answers:
items:
- Ja
negative-answers:
source: negative-answers.yml
flows:
- id: main
description: Entry flow for the bot
steps:
- !entry
id: Entry-1
actions: []
clientActions: []
matches: []
regexMatches:
- dennis
allowRestart: true
isCaseSensitive: true
doCatchAll: false
- !menu
id: Menu-1
actions: []
clientActions: []
displayType: ListPicker
header: Subject choice
interactiveMessageBody: What are you looking for?
buttonTitle: ''
footer: ''
options:
- key: shoes
keyAliases: []
contentType: PlainText
displayedText: Shoes
cursor: info-shoes.Text-1
- key: sweaters
keyAliases: []
contentType: PlainText
displayedText: Sweaters
cursor: info-sweaters.Text-1
fallback: You didn't provide a valid option.
timeoutInSeconds: ''
timeoutCursor: ''
- id: info-shoes
description: ''
steps:
- !text
id: Text-1
actions: []
clientActions: []
message: >-
We have a lot of options when it comes to shoes. Especially within the
sneakers branch we are well equipped.
- !end_session
id: Terminate-1
actions: []
clientActions: []
resetRouter: false
- id: info-sweaters
description: ''
steps:
- !text
id: Text-1
actions: []
clientActions: []
message: We have some sweaters in our stores but most have are sold out.
- !end_session
id: Terminate-1
actions: []
clientActions: []
resetRouter: false
All steps mentioned above can be found in our Steps documentation.
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