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DHL Address Line 2 Issue in Version 12.14.2

Issue: With the latest DHL Dynamic Rating technology changes, some of you may have encountered instances where Address Line 2 was not included on the label or transmitted to DHL along with your shipment information

Workaround: In PostalMate, use Find Package to look up any DHL shipments sent since you updated to version 12.14.2 (release date 10.26.23). View those shipments to see if the ShipTo address included information on Address line 2. If so, track those packages to see if they have been delivered. If you find any packages that have not been delivered due to the missing Address Line 2 information, please contact DHL customer support. They will assist you in updating their records with the additional address information.

Status: This issue has been promptly resolved in version 12.14.3 of PostalMate, which is now available.

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We apologize for any inconvenience this may have caused and thank you for your understanding and support. Your satisfaction is of utmost importance to us, and we are committed to providing you with the best possible service.

Note: Phone numbers may no longer appear on the label, in accordance with DHL's policy. The phone numbers are now masked, meaning they are not visible on the label for security reasons. DHL will still have access to this information on their side.

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