Template: Holiday Order Cancelations
Highlight common cancelation questions.
Example:
I canceled my order but i haven't received a confirmation. Did it go through?
If pushed: No worries, I've double checked and your order was indeed canceled! You should be receiving the confirmation email within the next hour.
If not pushed, push then respond: I've double checked and it looked like it hadn't gone through, but I've gone ahead and canceled it for you on my side. You should receive the confirmation email within the next hour.