Ways of Working Enablement Presentations (Apollo)
Unpacking what Apollo means for CS
- The what and why of changes
- The direction we need to move in together
Getting deeper into the weeds of operational details and edge-case scenarios
- Compensation changes
- Targets and metrics
- Rules of engagement
Rules of Engagement
Understanding key scenarios under the rules of engagement, that drive CSM ways of working
CSM Commissions
Understand the new commission structure, behaviors they aim to nurture, and key scenarios for how to meet KPIs and achieve targets.
CSM Portfolio Rebalancing Strategy
Understand portfolio allocation principles, portfolio sizes, and the timeline for re-allocations.
Recordings
- CSM Town Halls 1 & 2 (Understanding our service model)
- Rules of Engagement (NAMER/AU) - Passcode: iC30fv%w
- Rules of Engagement (EMEA/Asia) - Passcode: KJx&X@u6