Customs + Container Exceptions
🎉 What's new?
You and your customers will quickly be able to see if container-level and customs exceptions occur so that you can take action, if required, to get the shipment back on track.
Subscribe to email notifications for any of the following events:
🥡 Container-Level Exceptions
See container exceptions at an individual level to get the shipment back on track.
🛂 Customs Hold
Understand immediately if there is a hold in customs to quickly take action. USA import customs only but we will expand to more countries soon.
🔔 Pick up and Return by Reminders
Get reminded on when to pick up and/or return by containers to avoid demurrage and detention fees.
😃 Tell me more! Where can I see this?
These new exceptions will be visible in the following places:
Shipment Details
Shipment Explorer
Dashboard for any “Pinned” shipments with exceptions
Notifications
⚡️ Which exceptions will be available?
Customs hold [Shipment]
Container not delivered on time
Full container not removed on time
Empty container not returned on time
Container on hold
Reminder to pick up full container
Reminder to return empty container
❓FAQs
Can I adjust when I get the reminder notifications? No, these reminders are set for 3 days before the target date for all users.
Will these notifications be grouped? No, you will get individual notifications for each exception or reminder.
Will these new notifications be turned on by default? No, you will need to go to Settings —> Notifications and select the notification(s) you’d like to receive.
Can I subscribe my customer to receive these email notifications? No, each user controls their own email notification settings.
Will the email notifications be white-labeled with my branding, logo and colors? Yes
Can I edit the text in the email notifications? No, not at this time.
When are reminders cleared?
Reminder to pick up full container gets resolved when current date > CTO Storage Start
Reminder to return empty container gets resolved when current date > return empty by