Bookings Exceptions & Reminders
🎉 What's new?
You and your customers will be able to quickly see new exceptions and reminders related to bookings, further streamlining the pre-shipment process directly from your digital platform.
You can now ensure that your customers don’t miss approving a booking option before a rate expires, helping them send off their cargo in time.
🛎️ What Exceptions & Reminders Are Being Added?
Exceptions & Reminders Your Customer Will See
(Reminder) Offered rate is close to expiring: When the rate expiration date is coming up, a reminder will be displayed to your customer.
(Exception) Offered rate has expired: When the current date is past the rate expiration date for the booking option, a notification will be displayed to your customer
(Exception) Cargo at risk of missing planned departure: When the cargo ready date of an approved booking option is after the planned ETD a notification will be displayed to your customer.
Exceptions & Reminders You And Your Operators Will See
Your operators will only see exceptions. They won’t see the reminders about rates nearing expiration.
(Exception) Offered rate has expired: When the current date is past the rate expiration date for the booking option, a notification will be displayed to your customer.
(Exception) Cargo at risk of missing planned departure: When the cargo ready date of an approved booking option is after the planned ETD a notification will be displayed to your customer.
⚠️ Where Can You Find These Exceptions & Reminders?
Exceptions and Reminders In The Bookings Explorer Page
For your customers, both exceptions and reminders will appear in the table within the Bookings explorer page, so they can quickly and easily identify bookings with potential issues.
Your operators will only see the exceptions column, not the reminders.
Exceptions and Reminders In The Bookings Detail Page
For your customers, both exceptions and reminders will appear above the booking options within the Bookings details page.
Your operators will only see the exceptions, not the reminders.
❓FAQs
What happens when there are multiple bookings options created? Will there be an exception and a reminder for each one?
No. Only one exception and reminder per set of bookings will be displayed.
For example, if the booking has 3 options, and for two of those options the rate expiration date has passed, only 1 exception will be displayed.When will the "offered rate is close to expiring" reminder be sent?
The reminder will be sent 1 day prior to rate expiration date.