Place a Call On Hold / Take Off Hold

The steps below show how place a call on hold / take a call off hold.

Audience: 2-10 HBW employees (Internal Use Only)

place a call on hold

Place a call on hold to mute both you and the caller. Callers will hear your Main Line's hold music while they're on hold.

From an active call, select Hold. It will place the call on hold, and neither you nor the caller will hear each other.

Take a Call Off Hold

Select the Resume button if you'd like to take the call off hold and resume speaking with the caller.

You can also un-hold a call by hovering over the call details on the left-hand sidebar and selecting Resume.

Disclaimer: This information intended to be solely informative in nature, and does not modify, alter, amend or otherwise affect in any way the terms of any Service Agreement or Warranty Coverage. Please refer to the Home Warranty Service Agreement and/or New Home Builder Warranty Booklet applicable to your specific home for all coverage details, procedures, rights and obligations. 2-10 Home Buyers Warranty is a family of companies with a mission to improve the experience of homeownership. As a Provider of Home Warranty Service Contracts, 2-10 Home Buyers Warranty is: 2-10 HBW Warranty of California Inc. in California; Home Buyers Warranty Corporation VI in Florida; 2-10 Home Buyers Warranty of Virginia, Inc. in Virginia; 2-10 Home Buyers Warranty of Oklahoma, Inc. in Oklahoma and Home Buyers Resale Warranty Corporation in all other states (OR Lic # 202003). As the Warranty Administrator for New Home Builder Warranties, 2-10 Home Buyers Warranty is Home Buyers Warranty Corporation III in New Jersey and Home Buyers Warranty Corporation in all other states.