To extend an open enrollment, update the End Date field on the Benefit Enrollment Setup page, found in the Configuration section under the Benefits menu.

If variable hour eligible employees are not getting enrollments, check the ACA Measurement Periods and Costs page to ensure a current variable hour enrollment is available under the New Hire Eligible Benefit Enrollment dropdown. Get to the page in the Configuration section under the ACA menu.

Check to see if an enrollment was sent by navigating to your dashboard, opening the HR menu, and selecting Benefit Enrollment. If an enrollment was not automatically sent, then most likely the ACA eligibility was entered days after the employee was onboarded.

If no enrollment was sent (automatically) most likely the ACA eligibility was entered days after the employee was onboarded.

Check the filter for the enrollment that was added by reviewing EmpFilter on the Benefit Enrollment Setup page, which is under Configuration. Then use the Employee Filter to test to ensure the employee is listed.

Check to see if an email was sent by reviewing communication. From the dashboard, look at the HR menu and choose the Employee Communications page.

Check the current enrollment status may be found on the Benefit Enrollment Approval page, which you can get to from your dashboard by looking under the Self Serve menu.

AllianceHCM tip: You must also fill in the Benefit Effective Date field for New Hires, Life Events, Variable Hour, and Promotion Enrollments, otherwise today’s date will populate on the benefits tab.

To get notifications about submitted enrollments, go to the Event Notify Preferences Setup page and add a notification. Get to the page in the Configuration module under the Application Configuration menu. Choose Benefit Enrollment Submitted from the Event Type dropdown.

If an employee cannot view the enrollment (or see the plans attached to the enrollment), go to the Configuration module and choose Benefit Enrollment Setup from the Benefits menu. Check the filter for the enrollment that was added by looking at the Employee Filter dropdown in the Enrollment Setup section of the page. Then, also in Configuration, go to the an Employee Filters Setup page under the Application Configuration menu to test to ensure the employee is listed.

You can also check for date expiration policies on the benefit enrollment on the Benefit Enrollment Setup page. Are employees not able to see the enrollment because it expired 30 days after hire date and they are looking on day 45? If so, with your permission AllianceHCM can extend the date expiration policy or add a seniority date to the policy and then add a seniority date to the employee so they can see it.

Enrollment status may found in the Benefit Enrollment Approval page, under the Self Serve menu.

AllianceHCM tip: You may also have a Benefit Eligibility report that is available for your company. It would have been set up when you onboarded with benefits with AllianceHCM, and you can get in touch with your Benefits Coach to see if it's available or get it set up.

If elections are not showing on the Benefits page (found under the HR menu) or on the Deductions or Fringe pages (found under the Employees menu), navigate to the Self Serve menu and open the Benefit Enrollment Approval page to determine if the enrollment was Approved and Transferred to Benefits.

Elections may be changed by the employee after updating the enrollment to Unsubmitted. Do that from your dashboard by opening the Self Serve menu and selecting Benefit Enrollment Approval and selecting a line item, then clicking on the Unsubmit button under the Enrollment Detail section of the page.

Voluntary Life Coverages have a guaranteed coverage amount for new hires up to a certain amount but for open enrollment and coverage amounts exceeding the guaranteed issue amount a Benefit Coverage Approval must be added. Once the coverage approval is added you may either wait until the system sync is completed afterward or push a manual sync through.

If rates/coverages are still not showing up after a sync, read through the Benefit Sync Report. From the Configuration menu, open the Benefits menu and choose the Benefit Plans page. In the Company Benefits section, you'll see the fourth icon is for Payroll Sync.

Choose the plan, and then click on the Payroll Sync button. Then it will show details of how the rate/coverage is being calculated.

If the disability coverage/deduction is incorrect, check to see what rate is being applied by opening the Configuration module and looking at the Company Benefit Tiers page. Then select a tier and look under the Payroll Setup section and the Coverage Amount Policy drop-down.

Static amounts will have a benefit rate code applied while the base rate will take into account fluctuations in pay throughout the year (such as promotions).

For dependents to be listed on the EDI (Electronic Data Interchange) file feed, which transfers data from AllPay to your benefit carrier, ensure the dependents have been entered on the Benefits page under the HR menu in the corresponding benefit under the Covered Dependents section.

AllianceHCM tip: If you want moer information about getting the EDI set up, talk to your Sales contact or your Implementation specialist. There is a fee per feed for setting it up.

HSA (Health Savings Account) deductions that use a Mac12 code will take into account how much the employee has contributed to the plan to date, calculate how many pay periods are left in the plan year, and then divide the remaining balance by the number of checks.

If mid-year someone wants to change an HSA election (allowed by the IRS but FSA changes require a qualifying event), confirm how much was paid to date (pay history), then determine how many checks are left in the year. Take the amount they want to have deducted for the remainder of the year and add it to the amount already paid to date. Enter that amount in the coverage field in the benefits tab for the HSA plan.

New benefit groups may find duplicate deductions on the preprocess register. Check to see if manual deductions added to the employee's record. From the dashboard, open the Employees menu and choose Deductions. A benefit deduction may have transferred as well, which would cause the duplicate. End-date the manual deduction using the End Date field in the Deductions section of the page.

AllianceHCM tip: You can also check the employee's fringe data (under the Employees menu, choose Fringe) to see if there are duplicate earnings, as the same theory applies to that page.

In rare occasions, medical deductions may not show after open enrollment closed. For some clients, there may be a scripting for their medical plan in the classic version of AllPay that is causing this issue. The script would be under the Custom Calc Script section of the Benefit Tiers tab in the classic version's Benefits module. If you see a "Medical" code in the Coverage Policy tab, contact your Benefits Coach for assistance.

AllianceHCM tip: Don't hesitate to contact your Benefits Coach if you don't see a medical deduction--you don't have to check for the script in the classic version on your own. Note: Do not delete any existing scripts. Contact your Benefits Coach instead so they can ensure the issue is fixed correctly.