Resetting a new employee's password for an onboarding portal
Objectives:
Learn how to reset the password for an onboarding portal if your new employee accidentally loses or forgets their password. This may be useful as a part of hiring and onboarding a new employee.
What's in this article?
Instructions on how to reset the password for an employee who needs to access an onboarding portal.
💡Good to know: This article is about onboarding portals and new employees or rehires and does not apply for a current employee's MyPay (employee self-serve portal).
Resetting a new employee's password for an onboarding portal
Sign into AllPay. From the Onboard menu, in the Onboarding column, select Portal Users.
Once on the Portal Users tab, click on a specific user to view their User Details.
In the User Details section, type a temporary password in the Initial Password field and then click on Save toward the top of the screen.
Share the temporary password with the employee using the Reminder Email or Reminder Letter buttons. They should reset their password once they log in, as well as set the security questions for their account.
AllianceHCM tip: If you use the Reminder Email option, tell your new employee to check all of their email folders for the email—sometimes the email may get diverted into a spam folder.
From the Portal Users tab, click on a specific user to view their User Details
Type a temporary password into the Initial Password field and click Save
Use the Reminder Email or Reminder Letter buttons to share the information with the employee
See more about hiring and onboarding a new employee.