CON: Farelogix Schedule Change Even Exchange (Lufthansa Group)
LH group requires files to be actioned within 14 days of notification, and they also require us to add an OSI when the passenger is definitely traveling, so for every exchange, we will need to add the following OSI: OSI YY PAX DEF TRVLG. The airline will also add in SSR messages which will be important to read.
Process
Step 1: Search for flights
Step 2: Look for flights and click on Air Availability
Step 3: Select desired flights on the required COS (class of service) and click on the shopping cart to add to the
availability
Step 4: Create fare
To create your new fare, you will need to start by selecting the ticket number for the passenger. In Farelogix
you can drag and drop the Fare basis information to avoid having to manually type in the values.
Step 5: Store fare
Hover the mouse over the original ticket information and then Drag and Drop to the new itinerary
Make sure to fill in all the areas in the red boxes. The reason needs to be changed to REISSUE and when everything is filled in, click on SUBMIT
Step 6 : Exchange the ticket
Now that you’ve stored your new information, you can proceed to exchange the ticket.
Head over to the ETR and click on Exchange/Reissue
Step 7: Review the following details on the exchange mask:
- Even exchange - the value should be 0.00 as there is no additional collect for even exchange
- Endorsement - you should see your waiver code added into the Endorsement
- Reason of Issuance - should be selected to REISSUE
Once you have verified the information, click on Submit to process the exchange.
Step 8: Remark and queue to 400.
*********************************
MNL/STXA/YOUR NAME/DATE
REISSUED DUE TO SKCH
HOP-RE0.00-0.00
***********************************
If the MOD email is not sent, you can send a tripcase from the message envelope.
- From: help@hopper.com
- Display name: First name only (do not send your full name)
- To: passenger email address
- DO NOT SEND PRICING DETAIL