Pilot Adjusters on Demand
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Email Support: virtualclaimssupport@pilotcat.com
Text Support: 251-551-5195
FAQ for Adjusters
Pilot & Dispatch: Quick Reference Sheet
Click Here to view our full FAQ for Adjustors
View the recorded training session (video)
Step 1: Download Dispatch Manager Mobile App:
Google Play Store (Android)
Download Dispatch Manager
iTunes App Store (iPhone)
Download Dispatch Manager
Step 2: Initial Setup
Can be done using either the Manager mobile app or by visiting work.dispatch.me in your web browser
Initial Setup via Mobile App:
- Learn how with instructions: Directions for Initial Setup using the Dispatch Manager mobile app
- Learn how with a brief video: Dispatch Manager App: Setup your Profile (1 min 23 sec)
Initial Setup via Computer:
- Learn how with instructions: Initial Login and Setup via Computer for Adjustors (one-pager)
- Learn how with a brief video: Initial Login and Setup via computer or mobile app
Step 3: Using Dispatch for Pilot AOD Claims
View new claims from pilot in Dispatch
- Learn how with instructions: View Claims in Dispatch
managing the claim in dispatch from start to finish
- Learn how with instructions: Dispatch Manager App for AOD Claims (Mobile App)
- Learn how with step-by-step instructions: Step by Step Workflow
- Learn how with a video tutorial: Recorded Adjuster Training (updated 11/2022)
- How to Reschedule an Inspection from the mobile app (video)
Want to view and schedule pilot work using the computer?
- Video: Pilot Adjusters: View and Schedule using the Web App (10 mins 03 sec)
- Video: Recorded Adjuster Training (updated 11/2022)
