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Laptop Choice Program

CHANGES TO LAPTOP CHOICE PROGRAM

Effective 11/7/2023 the following changes will be implemented:

  1. The computer refresh lifecycle has been extended from 4 years to 5 years for a Windows computer and from 5 years to 6 years for a Mac computer.
  2. IT will not be providing peripherals (i.e. additional monitors, mouse, keyboards, etc.). No exceptions.

IMPORTANT: New university employees should follow the below procedures to request their device.
Current employees must contact IT Central if they are having issues with their existing computer.

Laptop Choice is a Computer Lifecycle Replenishment Program which provides all full-time faculty and staff with one (1) computer. The computer is a choice of a Mac or a Windows laptop, providing access to a seamless digital workspace. Click to view the full Laptop Choice Program Policy.

Program Highlights

  • One computer only, a laptop, per full-time faculty and staff member.
    • NOTE: Employees are not guaranteed a new device.
  • Individuals can choose a Windows or Mac laptop of comparable performance. Please see the IT website for standard specifications.
    • NOTE: Auxiliary monitors, keyboards, mice, and other accessories are not included with this program. Please consult your manager or supervisor if you need to purchase these with departmental funds.
  • Laptop replacement cycle:
    • Windows laptops are replaced every 5 years
    • Mac laptops are replaced every 6 years
  • Desktops are replaced as they age into the program (not a “big bang” program).

Procedure

  1. New full-time faculty and staff should submit the Laptop Choice Request Form as soon as possible after they have completed their new hire paperwork. Existing employees who have been notified they are eligible for a replacement device will be provided the form from IT Central and should also complete when available.
    1. Once the form is complete, an IT Service Request ("ticket") will be created to track your request.
    2. Tip: Confirm with your manager or supervisor who will complete the form to avoid delays.
NOTE: Requests for laptops must be completed at least 2 weeks in advance of the new hire's start date. IT Central will do everything in its power to have the device available for the new hire to pick up on the first day of employment, however, first day availability of assets is dependent on inventory availability and delays from manufacturers.
  1. You will be contacted by IT Central once your workstation has been configured and will schedule an appointment with you to pick up your device.
    1. Tip: Streamline your campus visits by picking up your laptop and Newcard on the same date.
  2. IT Central will confirm with you where you should go to pick up your laptop. You will need your NetID and password in order to complete the device setup during your appointment. Please also bring a bag with you to take home your device.

Questions

Please review the Laptop Choice FAQ on the IT website for more information.

Still have a question or need help? Submit an IT Service Request for assistance or call 646.909.4357 during our hours of operation.

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