New ETA/ETD Email Notifications!

Release Date: October 13, 2022

🎉 What's new?

The ability to subscribe to receive an email for the following 4 ETA/ETD changes:

• Planned Origin Port ETD Updated

• Planned ETA Updated

• Planned Origin Port ETD Missed

• Planned ETA Missed

These email notifications will help your customers better manage the shipment lifecycle by clearly understanding if there is a change to the original schedule.

😃 Tell me more! Where will I see this?

Settings —> Notifications

The new notifications we add will be turned off by default.

To receive these email notifications:

1. Navigate to Settings, then click on Notifications

2. Tick the box next to the notifications you want to subscribe to.

❓FAQs

1. Can I subscribe my customer to receive these email notifications?
   No, each user controls their own email notification settings.

2. Will these exceptions be displayed forever?
   No, please see below for when the exception will no longer be displayed:

   1. ETD Origin Port missed: when the when ATD is not null or future ATA is populated then the exception will no longer be displayed.

   2. ETA Final destination Port missed: when ATA is not null or status of shipment is "delivered”

3. Are these email notifications on by default?
   No.

4. Is this available for all users?
   Yes, this is available for all users, including your employees and customers.

5. Will the email notifications be white-labeled with my branding, logo and colors?
   Yes.

6. What does the email notification look like?
   Here is a sample:

7. Can I edit the text in the email notifications?
   No, not at this time.

8. Will I get these notifications for Followed shipments?
   No, not at this time.