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Customer Delivery for Care

FLEXPIZZA?! Nahhh, FLEX DELIVERY!!

Below, we will break down the various steps that take place both before and during delivery ✨

CUSTOMER JOURNEY ✈️

EVENT 💥

CARE 😎

Pre-Purchase 👀

The customer calls CARE to ask if we deliver to their address

Search for the serviceable zip codes 🔍

If the Customer asks - Where does Flexcar deliver?

Advise the Customer that we NOW offer in ALL 4 markets! 🥳
We also offering delivery to a subset of Rhode Island Customers as well but check the available zip codes at the bottom of this card as it may not be available in some areas of those states.

NOTE: Until further notice, we will NOT be offering delivery to Connecticut.

CUSTOMER JOURNEY ✈️

EVENT 💥

CARE 😎

Placing an Order 🛒

Customer calls CARE to advise us of any issue they are having with placing an order

FOR ASSOCIATES

Escalate the issue in detail to tier 2 via Zendesk

FOR TIER 2

Escalate in the #boston-delivery-2023 channel

For Rhode Island deliveries as well.

Escalate in the #alanta-delivery-2023 channel
Escalate in the #nashville-delivery channel
Escalate in the #charlotte-delivery channel

CUSTOMER JOURNEY ✈️

EVENT 💥

CARE 😎

Before Delivery 🤔

Customer wants to reschedule the delivery date or time window

If a Customer wishes to adjust their delivery date to either EARLIER or LATER than their original date they can do so via the mobile app! 🥳

We have provided Customers with information on how to process this request via their mobile app as well as including details surrounding the $50 rescheduling fee.
IF a Customer calls into Care Support to adjust their order date, please perform the following actions:

Please inform the Customer that they are able to do so on their own via their mobile app BUT offer to assist them in their request.
IF the Customer reports an issue with the app OR wishes for Care to assist them instead, please locate their upcoming order in Optimus and select the requested available date.

IF the Customer's requested date is available, please select it and hit "confirm" to update the order.

IF the Customer changes/requests to change their order date AND it's after 24 hours from when the original order was created, they will be charged a $50 rescheduling fee. At this time, Care will NOT be waiving these fees.

Customer wants to cancel their order.

Customers will need to cancel their delivery via the mobile app.

There is a $100 Cancellation Fee for any orders cancelled 24 hours AFTER their order was created.

Orders cancelled WITHIN the 24 hour window of order creation will not be charged this fee.
If the order was cross-market, the shipping fee will not be refunded
Customers will be prompted with a pop-up when they initiate an order cancellation AFTER the 24 hour window informing them of this policy.

The fee will automatically be applied if they follow through with cancelling.

IF a Customer calls in to cancel their order via Care, please direct them to cancel their order via the mobile app.
IF they state they are unable to cancel via the app, please escalate this to a Supervisor for review and further assistance, if needed.

CUSTOMER JOURNEY ✈️	EVENT 💥	CARE 😎
Day of Delivery 🚚	Customer wants to cancel their order	Customers will need to cancel their delivery via the mobile app *and inform them that a $100 Cancellation Fee will be applied automatically.* IF they state they are unable to cancel via the app, please escalate this to a Supervisor for review and further assistance, if needed. Inform the Logistics Coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk
	Customer will be delayed by X mins and wants to inform us	Inform the Logistics Coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk
	Customer has an issue with their car AND the Member Experience Specialist has already left the customer Car is malfunctioning Unhappy with state of car - unclean/smoke Unhappy with fuel level of car	Please action as per usual 👇 Car is malfunctioning Recommend the customer schedule a maintenance service at our hub Unhappy with the state of car - unclean/smoke Credit the customer Unhappy with the fuel level of the car Advise the customer that we will make a note of the situation, as well as, when they are ready to return it with the same amount of fuel as when received
	Customer has an issue with Member experience specialist behavioral feels unsafe	If the Customer contacts Care: The Associate should escalate it to their Supervisor If a Customer feels threatened, then instruct the Customer to call 911
	Customer doesn't have their driver's license with them	Inform the Logistics Coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk
	Customer wants to verify that the Member Experience Specialist is a Flexcar employee	Inform the Logistics Coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk
	Selected Make/Model/Color is not available	Ops will inform Tier 2 to reach out to the Customer
	Vehicle is delivered but the order was cancelled	Ask the Customer to return the car Inform the Logistics Coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk
	Customer cannot locate the Member Experience Specialist and/or vehicle	FOR ASSOCIATES Escalate the issue to Tier 2 via Zendesk FOR TIER 2 Direct message the logistics coordinator using the side conversation function on the delivery order ticket in Zendesk If there is no side conversation already started on the delivery order ticket, open a side conversation on a separate ticket [not the delivery order ticket] in Zendesk

CUSTOMER JOURNEY ✈️

EVENT 💥

CARE 😎

After Delivery 👏

Delivery bill unpaid

N/A

Customer will fall into the Delinquency flow if still unpaid by invoice posting.

CUSTOMER JOURNEY ✈️

EVENT 💥

CARE 😎

Anytime 🃏

Customer wants to update the delivery address

Obtain the new address from the customer
Check that the address is within one of the approved zip codes
If it is, then escalate the request to the field-ops team requesting the address change using the side conversation in Zendesk
Set the expectation with the customer that address changes are subject to review

The request to make this change must only be done via escalating to the Field-Ops Team.

Feel free to offer a call back/email upon confirmation of the address change.

Customer wants to change selected vehicle

Deny request; if Customer requires this change, the order must be cancelled and new order placed for selected vehicle

Here's a useful talking point to use when informing the Customer 👇

"Unfortunately, once an order is placed for delivery, we are unable to modify the selected vehicle. What I can do as an alternative solution is to cancel the original order and that will allow you to place a new order for the [desired vehicle]."

Flexcar Delivery Service Zip Codes 🤓

To easily search and confirm we can service a Customer's area, please FIRST click into the spreadsheet below and THEN hit ctrl F on your keyboard and type the Customer's provided delivery zip code into the search bar!

💥If the Customer's Zip Code is not listed here, please inform them that delivery to their given address will not be possible and they will need to provide an alternate address if they wish to proceed with the delivery option.

If the customer's desired delivery address has a Zip Code that is listed here, other reason's why the delivery option wasn't available for them could include:

The address is a commercial building (like an office building) or high-traffic area (like a mall) where delivery would not be optimal.
Address is in an area where we blocked delivery - like an airport.

DELIVERY ZIP CODES

Below is a list of zip codes. If it is marked Yes, we deliver to addresses in this area. If No, we do not deliver.

ATLANTA✅

30011	YES
30620	YES
30666	YES
30680	YES
30234	YES
30102	YES
30115	YES
30188	YES
30189	YES
30236	YES
30238	YES
30250	YES
30273	YES
30274	YES
30296	YES
30297	YES
30008	YES
30060	YES
30062	YES
30064	YES
30066	YES
30067	YES
30068	YES
30080	YES
30082	YES
30090	YES
30106	YES
30111	YES
30126	YES
30127	YES
30144	YES
30152	YES
30168	YES
30339	YES
30122	YES
30214	YES
30215	YES
30028	YES
30040	YES
30041	YES
30004	YES
30005	YES
30009	YES
30022	YES
30075	YES
30076	YES
30097	YES
30213	YES
30272	YES
30291	YES
30303	YES
30305	YES
30306	YES
30308	YES
30309	YES
30310	YES
30311	YES
30312	YES
30313	YES
30314	YES
30315	YES
30318	YES
30324	YES
30326	YES
30327	YES
30328	YES
30331	YES
30332	YES
30334	YES
30336	YES
30337	YES
30342	YES
30344	YES
30349	YES
30350	YES
30354	YES
30363	YES
30017	YES
30019	YES
30024	YES
30039	YES
30043	YES
30044	YES
30045	YES
30046	YES
30047	YES
30071	YES
30078	YES
30092	YES
30093	YES
30096	YES
30518	YES
30519	YES
30501	YES
30504	YES
30506	YES
30507	YES
30542	YES
30566	YES
30228	YES
30248	YES
30252	YES
30253	YES
30281	YES
30517	YES
30548	YES
30549	YES
30567	YES
30575	YES
30056	YES
30623	YES
30663	YES
30014	YES
30016	YES
30054	YES
30055	YES
30070	YES
30621	YES
30622	YES
30012	YES
30013	YES
30094	YES
30284	YES
30018	YES
30025	YES
30052	YES
30641	YES
30655	YES
30656	YES
30268	YES
30002	YES
30021	YES
30030	YES
30031	YES
30032	YES
30033	YES
30034	YES
30035	YES
30036	YES
30037	YES
30038	YES
30058	YES
30072	YES
30074	YES
30079	YES
30083	YES
30084	YES
30085	YES
30087	YES
30088	YES
30288	YES
30294	YES
30307	YES
30316	YES
30317	YES
30319	YES
30322	YES
30329	YES
30333	YES
30338	YES
30340	YES
30341	YES
30345	YES
30346	YES
30356	YES
30359	YES
30360	YES
30362	YES
30366	YES
31119	YES
31145	YES
31146	YES
35961	YES
35962	YES
35963	YES
35967	YES
35968	YES
35971	YES
35974	YES
35975	YES
35978	YES
35979	YES
35981	YES
35984	YES
35986	YES
35988	YES
35989	YES
37012	YES
37059	YES
37095	YES
37166	YES
39901	YES
46705	YES
46706	YES
46721	YES
46730	YES
46738	YES
46785	YES
46788	YES
46793	YES
60111	YES
60112	YES
60115	YES
60135	YES
60145	YES
60146	YES
60150	YES
60178	YES
60520	YES
60548	YES
60550	YES
60552	YES
60556	YES
64422	YES
64429	YES
64430	YES
64469	YES
64474	YES
64497	YES

CHARLOTTE ✅

28210	YES
28226	YES
28273	YES
28134	YES
28209	YES
28274	YES
28277	YES
28211	YES
28203	YES
28270	YES
28254	YES
28246	YES
28272	YES
28280	YES
28281	YES
28282	YES
28284	YES
28285	YES
28287	YES
28278	YES
28244	YES
28219	YES
28220	YES
28221	YES
28222	YES
28224	YES
28228	YES
28229	YES
28230	YES
28231	YES
28232	YES
28233	YES
28234	YES
28235	YES
28236	YES
28237	YES
28241	YES
28242	YES
28243	YES
28247	YES
28253	YES
28255	YES
28256	YES
28258	YES
28260	YES
28265	YES
28266	YES
28271	YES
28275	YES
28288	YES
28289	YES
28290	YES
28296	YES
28297	YES
28299	YES
28202	YES
28201	YES
28106	YES
28105	YES
28130	YES
28214	YES
28263	YES
28126	YES
28227	YES
28213	YES
28223	YES
28269	YES
28262	YES
28078	YES
28070	YES
28031	YES
28036	YES
28035	YES
28006	YES
28012	YES
28016	YES
28021	YES
28023	YES
28025	YES
28026	YES
28027	YES
28032	YES
28033	YES
28034	YES
28037	YES
28052	YES
28053	YES
28054	YES
28055	YES
28056	YES
28073	YES
28075	YES
28077	YES
28079	YES
28080	YES
28081	YES
28082	YES
28083	YES
28086	YES
28088	YES
28092	YES
28093	YES
28097	YES
28098	YES
28101	YES
28103	YES
28104	YES
28107	YES
28108	YES
28110	YES
28111	YES
28112	YES
28115	YES
28117	YES
28120	YES
28123	YES
28124	YES
28129	YES
28133	YES
28138	YES
28163	YES
28164	YES
28169	YES
28173	YES
28174	YES
28204	YES
28205	YES
28206	YES
28207	YES
28208	YES
28212	YES
28215	YES
28216	YES
28217	YES
28218	YES
28650	YES
28673	YES
28682	YE

FAIRFIELD CT❌

06801	NO
06604	NO
06605	NO
06606	NO
06607	NO
06608	NO
06610	NO
06804	NO
06807	NO
06810	NO
06811	NO
06820	NO
06612	NO
06824	NO
06825	NO
06830	NO
06831	NO
06468	NO
06840	NO
06812	NO
06470	NO
06850	NO
06851	NO
06853	NO
06854	NO
06855	NO
06870	NO
06896	NO
06877	NO
06878	NO
06482	NO
06484	NO
06784	NO
06890	NO
06901	NO
06902	NO
06903	NO
06905	NO
06906	NO
06907	NO
06614	NO
06615	NO
06611	NO
06883	NO
06880	NO
06897	NO

MASSACHUSTTES ✅

02210

YES

02205

YES

02203

YES

02112

YES

02117

YES

02123

YES

02133

YES

02196

YES

02201

YES

02204

YES

02206

YES

02211

YES

02217

YES

02241

YES

02283

YES

02284

YES

02293

YES

02297

YES

02222

YES

02298

YES

02212

YES

01741

YES

01742

YES

02030

YES

01450

YES

01748

YES

02421

YES

02420

YES

01773

YES

02052

YES

02492

YES

02459

YES

02461

YES

01770

YES

01772

YES

01776

YES

02468

YES

01778

YES

02482

YES

02481

YES

02465

YES

01886

YES

02493

YES

01890

YES

01720

YES

01718

YES

02134

YES

01810

YES

05501

YES

01812

YES

01899

YES

02476

YES

02474

YES

01431

YES

01721

YES

02466

YES

02322

YES

01730

YES

02478

YES

01740

YES

02118

YES

02116

YES

02215

YES

02114

YES

02111

YES

02110

YES

02199

YES

02324

YES

02325

YES

02135

YES

02446

YES

02445

YES

01803

YES

01805

YES

02139

YES

02138

YES

02141

YES

02140

YES

02142

YES

02238

YES

02467

YES

01571

YES

01827

YES

02032

YES

01518

YES

02035

YES

01702

YES

01701

YES

01519

YES

01451

YES

02043

YES

02044

YES

01520

YES

01746

YES

01749

YES

02130

YES

01460

YES

01106

YES

02176

YES

01760

YES

02464

YES

02460

YES

02056

YES

01862

YES

01864

YES

01889

YES

02170

YES

02151

YES

02067

YES

02145

YES

02143

YES

02144

YES

02071

YES

01564

YES

02180

YES

01081

YES

02451

YES

02452

YES

02454

YES

02472

YES

02471

YES

02477

YES

02379

YES

02090

YES

02382

YES

02351

YES

01503

YES

01821

YES

02113

YES

02109

YES

02108

YES

01719

YES

02184

YES

02185

YES

02021

YES

02129

YES

01824

YES

02026

YES

01434

YES

01516

YES

02333

YES

01745

YES

02038

YES

01747

YES

02045

YES

01462

YES

01940

YES

02048

YES

01754

YES

02155

YES

02053

YES

01756

YES

02054

YES

02186

YES

02494

YES

02458

YES

01532

YES

02766

YES

01463

YES

01541

YES

02767

YES

01867

YES

01543

YES

01464

YES

01545

YES

01546

YES

02127

YES

02375

YES

01775

YES

02777

YES

01876

YES

01469

YES

01879

YES

01568

YES

01569

YES

01880

YES

02081

YES

02453

YES

02132

YES

01581

YES

01887

YES

02093

YES

01501

YES

01002

YES

01004

YES

01003

YES

01331

YES

02703

YES

02763

YES

02115

YES

01506

YES

02447

YES

01510

YES

02122

YES

02125

YES

02124

YES

01826

YES

02128

YES

02189

YES

02149

YES

01420

YES

02343

YES

02136

YES

01453

YES

02148

YES

01752

YES

01844

YES

01757

YES

01527

YES

01908

YES

02760

YES

02761

YES

02062

YES

01960

YES

02762

YES

02171

YES

02169

YES

02269

YES

02368

YES

02370

YES

02131

YES

02120

YES

01906

YES

01075

YES

02190

YES

02072

YES

02780

YES

02188

YES

01475

YES

02152

YES

01801

YES

01888

YES

01813

YES

01815

YES

02018

YES

01001

YES

02475

YES

01430

YES

02702

YES

01432

YES

02457

YES

01436

YES

01005

YES

01007

YES

02019

YES

02779

YES

01822

YES

01504

YES

01009

YES

02163

YES

01505

YES

01010

YES

01507

YES

01508

YES

01509

YES

02712

YES

01611

YES

01020

YES

01013

YES

01014

YES

01021

YES

01341

YES

02027

YES

01342

YES

02715

YES

01515

YES

01028

YES

02718

YES

01438

YES

01027

YES

02334

YES

02337

YES

01344

YES

01030

YES

01062

YES

01703

YES

01704

YES

01705

YES

01440

YES

01354

YES

01033

YES

01301

YES

01302

YES

01035

YES

01036

YES

01731

YES

01037

YES

01038

YES

01039

YES

01521

YES

01452

YES

01522

YES

01347

YES

01523

YES

01053

YES

01524

YES

01054

YES

01525

YES

01116

YES

01526

YES

02153

YES

01349

YES

01529

YES

02187

YES

01057

YES

01351

YES

01531

YES

01355

YES

02456

YES

02462

YES

02495

YES

01059

YES

01535

YES

01863

YES

02764

YES

02356

YES

02357

YES

01536

YES

01066

YES

01537

YES

01538

YES

02455

YES

02191

YES

01060

YES

01063

YES

01061

YES

01534

YES

01360

YES

01865

YES

01068

YES

01364

YES

01540

YES

01069

YES

01612

YES

01366

YES

01866

YES

02768

YES

02137

YES

02769

YES

01542

YES

01368

YES

02771

YES

02070

YES

01072

YES

02725

YES

02726

YES

01074

YES

01373

YES

01560

YES

01561

YES

01073

YES

01550

YES

01077

YES

01562

YES

01467

YES

01566

YES

01375

YES

01590

YES

01468

YES

01079

YES

01080

YES

01376

YES

01082

YES

01083

YES

01378

YES

02479

YES

01379

YES

01380

YES

01583

YES

01585

YES

01472

YES

01088

YES

02156

YES

01586

YES

01089

YES

01090

YES

01474

YES

01092

YES

01085

YES

01086

YES

01473

YES

01441

YES

01093

YES

01094

YES

01588

YES

01095

YES

01784

YES

02301

YES

02302

YES

02303

YES

02304

YES

02305

YES

02859

YES

02830

YES

02826

YES

02858

YES

02824

YES

02876

YES

02839

YES

02814

YES

02896

YES

02829

YES

02838

YES

02917

YES

02802

YES

02828

YES

02864

YES

02857

YES

02865

YES

02911

YES

02919

YES

02815

YES

02904

YES

02918

YES

02908

YES

02909

YES

02906

YES

02901

YES

02902

YES

02940

YES

02912

YES

02903

YES

02921

YES

02916

YES

02907

YES

02920

YES

02823

YES

02910

YES

02914

YES

02905

YES

02915

YES

02150

YES

01570

YES

01602

YES

01603

YES

01604

YES

01605

YES

01606

YES

01608

YES

01610

YES

01830

YES

01832

YES

01835

YES

01841

YES

01843

YES

01845

YES

01850

YES

01851

YES

01852

YES

01854

YES

01901

YES

01902

YES

01904

YES

01905

YES

01907

YES

01915

YES

01923

YES

01930

YES

01938

YES

01945

YES

01952

YES

01970

YES

02119

YES

01950

YES

01913

YES

01949

YES

01833

YES

01921

YES

01982

YES

01966

YES

01860

YES

01834

YES

01983

YES

01840

YES

01969

YES

01944

YES

01984

YES

01985

YES

01951

YES

01929

YES

01922

YES

02565

YES

05544

YES

01831

YES

01842

YES

01885

YES

01903

YES

01910

YES

01931

YES

01936

YES

01937

YES

01961

YES

01965

YES

01971

YES

01609

YES

01607

YES

01031

YES

01477

YES

01517

YES

01580

YES

01582

YES

01654

YES

01613

YES

01655

YES

01601

YES

01614

YES

01615

YES

01653

YES

01008

YES

01011

YES

01012

YES

01022

YES

01026

YES

01029

YES

01032

YES

01034

YES

01040

YES

01041

YES

01050

YES

01056

YES

01070

YES

01071

YES

01084

YES

01096

YES

01097

YES

01098

YES

01101

YES

01102

YES

01103

YES

01104

YES

01105

YES

01107

YES

01108

YES

01109

YES

01111

YES

01114

YES

01115

YES

01118

YES

01119

YES

01128

YES

01129

YES

01138

YES

01139

YES

01144

YES

01151

YES

01152

YES

01189

YES

01199

YES

01201

YES

01202

YES

01203

YES

01220

YES

01222

YES

01223

YES

01224

YES

01225

YES

01226

YES

01227

YES

01229

YES

01230

YES

01235

YES

01236

YES

01237

YES

01238

YES

01240

YES

01242

YES

01243

YES

01244

YES

01245

YES

01247

YES

01252

YES

01253

YES

01254

YES

01255

YES

01256

YES

01257

YES

01258

YES

01259

YES

01260

YES

01262

YES

01263

YES

01264

YES

01266

YES

01267

YES

01270

YES

01330

YES

01337

YES

01338

YES

01339

YES

01340

YES

01343

YES

01346

YES

01350

YES

01367

YES

01370

YES

01470

YES

01471

YES

01587

YES

01616

YES

01807

YES

01808

YES

01823

YES

01853

YES

01856

YES

01878

YES

01947

YES

02020

YES

02025

YES

02031

YES

02040

YES

02041

YES

02047

YES

02050

YES

02051

YES

02055

YES

02059

YES

02060

YES

02061

YES

02065

YES

02066

YES

02091

YES

02101

YES

02102

YES

02103

YES

02104

YES

02105

YES

02106

YES

02107

YES

02146

YES

02154

YES

02158

YES

02160

YES

02161

YES

02162

YES

02164

YES

02167

YES

02168

YES

02172

YES

02174

YES

02178

YES

02181

YES

02192

YES

02193

YES

02194

YES

02216

YES

02218

YES

02228

YES

02246

YES

02266

YES

02295

YES

02315

YES

02327

YES

02330

YES

02331

YES

02332

YES

02338

YES

02339

YES

02340

YES

02341

YES

02344

YES

02345

YES

02346

YES

02347

YES

02348

YES

02349

YES

02350

YES

02355

YES

02358

YES

02359

YES

02360

YES

02361

YES

02362

YES

02364

YES

02366

YES

02367

YES

02381

YES

02383

YES

02401

YES

02402

YES

02408

YES

02415

YES

02538

YES

02543

YES

02558

YES

02571

YES

02576

YES

02713

YES

02714

YES

02717

YES

02719

YES

02720

YES

02721

YES

02722

YES

02723

YES

02724

YES

02738

YES

02739

YES

02740

YES

02741

YES

02742

YES

02743

YES

02744

YES

02745

YES

02746

YES

02747

YES

02748

YES

02751

YES

02756

YES

02770

YES

02783

YES

02790

YES

02791

YES

RHODE ISLAND ✅

02806	YES
02809	YES
02885	YES
02816	YES
02818	YES
02827	YES
02886	YES
02888	YES
02889	YES
02817	YES
02893	YES
02835	YES
02837	YES
02842	YES
02840	YES
02841	YES
02871	YES
02872	YES
02878	YES
02863	YES
02825	YES
02831	YES
02860	YES
02861	YES
02895	YES
02804	YES
02808	YES
02812	YES
02813	YES
02822	YES
02832	YES
02833	YES
02836	YES
02881	YES
02882	YES
02852	YES
02873	YES
02874	YES
02875	YES
02879	YES
02892	YES
02891	YES
02894	YES
02898	YES

NASHVILLE ✅

37180	YES
37015	YES
37082	YES
37143	YES
37013	YES
37072	YES
37076	YES
37080	YES
37115	YES
37138	YES
37189	YES
37201	YES
37203	YES
37204	YES
37205	YES
37206	YES
37207	YES
37208	YES
37209	YES
37210	YES
37211	YES
37212	YES
37213	YES
37214	YES
37215	YES
37216	YES
37217	YES
37218	YES
37219	YES
37220	YES
37221	YES
37228	YES
37232	YES
37238	YES
37187	YES
37034	YES
37174	YES
37073	YES
37188	YES
37037	YES
37060	YES
37085	YES
37086	YES
37118	YES
37127	YES
37128	YES
37129	YES
37130	YES
37132	YES
37149	YES
37153	YES
37167	YES
37031	YES
37048	YES
37066	YES
37075	YES
37014	YES
37027	YES
37046	YES
37062	YES
37064	YES
37067	YES
37069	YES
37135	YES
37179	YES
37016	YES
37087	YES
37090	YES
37122	YES
37184	YES

WEST NASHVILLE ✅

37010	YES
37011	YES
37013	YES
37014	YES
37015	YES
37022	YES
37024	YES
37025	YES
37027	YES
37029	YES
37031	YES
37032	YES
37034	YES
37035	YES
37036	YES
37040	YES
37041	YES
37043	YES
37044	YES
37046	YES
37048	YES
37049	YES
37051	YES
37052	YES
37055	YES
37056	YES
37060	YES
37062	YES
37063	YES
37064	YES
37065	YES
37066	YES
37067	YES
37068	YES
37069	YES
37070	YES
37071	YES
37072	YES
37073	YES
37075	YES
37076	YES
37077	YES
37080	YES
37082	YES
37085	YES
37086	YES
37087	YES
37088	YES
37089	YES
37090	YES
37098	YES
37115	YES
37116	YES
37119	YES
37121	YES
37122	YES
37128	YES
37129	YES
37130	YES
37131	YES
37132	YES
37133	YES
37135	YES
37136	YES
37137	YES
37138	YES
37141	YES
37142	YES
37143	YES
37146	YES
37148	YES
37152	YES
37153	YES
37165	YES
37167	YES
37171	YES
37172	YES
37174	YES
37179	YES
37181	YES
37187	YES
37188	YES
37189	YES
37201	YES
37202	YES
37203	YES
37204	YES
37205	YES
37206	YES
37207	YES
37208	YES
37209	YES
37210	YES
37211	YES
37212	YES
37213	YES
37214	YES
37215	YES
37216	YES
37217	YES
37218	YES
37219	YES
37220	YES
37221	YES
37222	YES
37224	YES
37227	YES
37228	YES
37229	YES
37230	YES
37232	YES
37234	YES
37235	YES
37236	YES
37238	YES
37240	YES
37241	YES
37242	YES
37243	YES
37244	YES
37246	YES
37250	YES
38401	YES
38402	YES
38476	YES
38482	YES
38487	YES
42202	YES
42204	YES
42265	YES

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.

Customer Delivery for Care

Pre-Purchase 👀

Placing an Order 🛒

Before Delivery 🤔

Day of Delivery 🚚

After Delivery 👏

Anytime 🃏

Flexcar Delivery Service Zip Codes 🤓

DELIVERY ZIP CODES

ATLANTA✅

CHARLOTTE ✅

FAIRFIELD CT❌

MASSACHUSTTES ✅

RHODE ISLAND ✅

NASHVILLE ✅

WEST NASHVILLE ✅