How to Partners: Jewish Museum of Rome

Related Topics

• DMC PARTNERS
• How to Handle Partner OTGs

FAQ

• Daniela (our previous contact) has retired and now our contact is Sara
• They usually reply to our email the day we send the request to confirm the tour but they will send the guide name 1 week before the tour
• All cancellations go directly through Sara and not through guides
• Context is the only agency to have a partnership with the Museum and this is the first time the Museum has worked this way. We were introduced to the Museum by our guide Brenda Lee Bohen
• https://prenotazioni.museoebraico.roma.it/negozio/prenotazioni/gruppi-museo-ebraico/ Use this website and make yourself a calendar reminder or task to check once a month for closure dates. Before ordering a time slot and date check if it is available on the website

Orario invernale 2023

Dal 1 ottobre al 29 ottobre

Da domenica a giovedì: aperto dalle 10.00 alle 17.00 (ultimo ingresso alle 16.15)Venerdì aperto dalle 9.00 alle 14.00 (ultimo ingresso alle 13.15)

Dal 30 ottobre al 10 novembre e dal 1 gennaio al 20 gennaio

Da domenica a giovedì: aperto dalle 10.00 alle 16.30 (ultimo ingresso alle 15.45)Venerdì aperto dalle 9.00 alle 14.00 (ultimo ingresso alle 13.15)

Dal 11 novembre al 30 dicembre

Da domenica a giovedì: aperto dalle 09.00 alle 16.00 (ultimo ingresso alle 15.15)Venerdì aperto dalle 9.00 alle 14.00 (ultimo ingresso alle 13.15)

Dal 21 gennaio al 30 marzo

Da domenica a giovedì: aperto dalle 10.00 alle 17.00 (ultimo ingresso alle 16.15)Venerdì aperto dalle 9.00 alle 14.00 (ultimo ingresso alle 13.15)

Orario estivo 2023

Dal 1 aprile al 30 settembre

Da domenica a giovedì: aperto dalle 10 alle 18.00 (ultimo ingresso alle 1)

How to Fulfill

• When a booking comes through our system, we first must review the order; check client’s notes and make sure there are no double bookings, that there are no date/time overlaps.
• The task below will fire at check out:
• Jewish Museum and Synagogue Ticket: A new order came in. Please email the Jewish Museum (mer@museoebraico.roma.it) and request the visit and the guide. Per our contract, they will answer within 24 hours.
• Before sending the request to Sara, we must check the website to see if the time slot is available. If it isn't, we will need to have C/AX reach out to the clients for their alternate availability.
• https://prenotazioni.museoebraico.roma.it/negozio/prenotazioni/gruppi-museo-ebraico/
• Email the Jewish Museum to request the tour (mer@museoebraico.roma.it ):

Gentile Sara,

Con la presente, Context Travel richiede:

Tour Museo + Sinagoghe (con Matroneo) + quartiere 2.5 ore + biglietti (come da contratto):

Order:

Mobile:

Date:

Duration:

Participants:

Notes:

Rimaniamo in attesa della conferma del servizio

Cordiali saluti,

Irina

• Leave an order note saying guide has been requested with Front link, and add a comment as well to the task and complete
• Sara will reply to us with confirmation of the tour
• One week before the tour, the below task will fire for us to follow up for the guide name
• Did the Jewish Museum provide us with a guide? Assign the guide, write in the docent notes the confirmation of the visit.
• Send an email to Sara asking for the guide:

“Ciao Sara, rimango in attesa del nome della guida.

Grazie mille in anticipo

Saluti “

• 10 - Sara will send us the guide name

• We're now ready to assign!
• Partner guides do not have admin access - we DO NOT want to send them an sms or email!
• Check off the sms and email boxes BEFORE assigning
• Find the specific guide's name on the assignment list
• On the righthand side of their row, select the 'assign' button
• Then select the green check mark next to their name - this will accept the assignment on their behalf
• Complete related tasks
• You are done!

ADMINISTRATIVE INFORMATION

CONTRACT 2023

• FINAL: Contratto di Collaborazione: Context/Museo Ebraico di Roma_Collaborazione 2021
• Bank info for payments:

BNL - Agenzia Largo Arenula, 28/29 - 00186 ROMA IBAN IT06K0100503206000000003339 ABI 01005 - CAB 03206 Conto corrente 000000003339 CIN K

intestato a Comunità Ebraica di Roma – Museo

Cancellation Policy 2023

• Cancellations by Context Travel from 7 to 2 days from the date of service will be paid at 50% of the total cost to the Jewish Museum of Rome.
• Cancellations by Context Travel with less than 2 days (48 hours) notice from the date of service will be paid in full to the Jewish Museum of Rome.
• Changes requested by Context Travel in the last 7 days before the tour, involve a cost of €100
• In case of request for changes, the Jewish Museum of Rome will block the timetable offered as an alternative for 24 hours, so that Context Travel can check with customers and confirm
• Time changes, replacement of guides or other modifications by the Jewish Museum of Rome to already booked and confirmed tours will be communicated to Context Travel within 24 hours.