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Alpha Trade Maintenance Email

There will be an email titled "[Alpha Trade] Weekend XX - XX (Month) 2023 Maintenance and Digital Assets Trading Notice" received in the service mailbox every Friday around noon.

Steps to follow:

  1. Modify the date and maintenance time (highlighted in the samples below) within the provided email template.
  2. Utilize the provided template to send an email to Katrina (katrina.xu@fxtrading.com).
  3. Duplicate the email's content and notify Katrina through Teams.

Sample of the received email:

**Highlighted part are the parts that need to be changed in the Email Template**


Email Template

**Highlighted part needed to be change according to the email content received**

Dear Katrina,

FYI

EN:

Product Trading Hours Change and System Maintenance – 26th, 27th August 2023

Dear Client,

As part of our commitment to provide the best reliability and service to our customers, we are planning the following maintenance this weekend:

  • Digital assets trading system - Saturday, 26th August 2023 from 11:00 UTC for approximately 2 hours.
  • Digital assets trading system - Sunday, 27th August 2023 from 08:00 UTC for approximately 1 hour 15 minutes.

Pricing will stop, and trade will be prohibited during the scheduled maintenance. No action is required by our customers. Your services will come back online at the end of the maintenance.

We appreciate your understanding, and should you have any other questions, please feel free to let us know.

FXTRADING.com (FXT) Client Service Team

CN:

产品交易时间变更及系统维护 – 2023年8月26日，27日

尊敬的客户，

为了向客户提供更优化的客户体验和更加稳定的系统服务，后台服务部门计划在本周末进行如下系统维护：

  • 数字资产交易系统 - 2023 年 8月 26日星期六 11：00 UTC 开始，大约 2小时。
  • 数字资产交易系统 - 2023 年 8月 27日星期日 08：00 UTC 开始，大约 1小时15分钟。

在定期维护期间，系统将暂停报价和交易。我们的客户不需要采取任何行动。您的服务将在维护结束时重新恢复。

我们感谢您的理解，如果您有任何其他问题，请随时联系我们。

Alternatively, you can locate the email template by following the steps shown in the image below:

1. Open the Outlook.

2. In the search bar, type "Katrina" and press Enter.


Once the email has been dispatched, kindly duplicate the content of the sent email and forward it to Katrina via Microsoft Teams.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.