Seek and Share Knowledge is core to everything we do - and build - at Guru. This aims to scale that sense of a knowledge-centric culture and ingrain it into the fibers of our company and team, allowing us to live what we’re building, selling, marketing and supporting.
Knowledge exists to serve a purpose.
The measure of good knowledge is if it helps someone do their job better.
Knowledge is dynamic, not static.
Knowledge gets better with feedback and collaboration.
Make the knowledge for the Knowledge consumer!
Authoring Knowledge - Guru HQ Best Practices
Ask yourself these questions:
Who am I creating this knowledge for?
How are they going to use it?
In what situations will they need this knowledge?
How will I know if they get value from the knowledge?
How will I gather feedback, metrics, and then iterate?
Is my knowledge formatted and tagged correctly?
BEST PRACTICES: CONSUMING AND INTERACTING WITH KNOWLEDGE