How to apply a deposit to an account after the deposit was already paid
Use case: If a deposit was paid for at the time of the initial setup of the service address and it was not applied correctly to the account, please follow the steps below.
Path: Utility Billing > Processes > Account Transactions > Account Transaction Entry
Step 1: Select the Add New Data icon
Step 2: Enter the following information on the Account Transaction Entry screen
- Account Number
- Transaction Amount : The amount of the Deposit
- Transaction Code = DT
- Service Code = WTD
- Enter a Comment
- Deposit Receipt Number: This is not required. You can enter the receipt number of the payment from the when the deposit was paid for reference.
- Consumption Amount = 1
- Transaction Date: You can choose to enter the transaction date as the date of the initial payment.
- Original Transaction Date: Be sure this date matches the Transaction Date.
- Check the box for “Check if adjustment does not relate to billing”
Select Ok.
Once completed, be sure to go into the account and look at the Deposit tab to verify that the account now reflects that a deposit has been paid. This should update within minutes.
Version 1.1