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FUL Air: Consumer - Installation and Use of PF Keys

Objectives

The uniform internal and GDS remarks will create clear and concise information about the passenger’s request. It will also guide the next teammate and serve as a proper endorsement when there is a need to triage.
By investing time in adding both the Air: 6 Step Pre-Check and 4 Step Post-Check (formerly called the Quad Check, Quint Check and Post-Quad Check) and Remarks PF keys to all teammates will not only decrease the average documentation time but will also quicken the first response time (FRT).
0% incorrect PCC exchange and decrease in payout due to missed waivers and OSI documentation.
Higher QA Scores due to internal and GDS remarks markdowns.

Installation

Log in on Sabre and click PF keys.
Click Edit located in the ellipsis icon in the top-right corner of the PF Keys panel.
Select the PF Key to be defined (F1 to F24, 0 to 9, and A to Z), then enter the label for the key in the PF Key Label field and the description for it in the PF Key Description field.
Enter the command in the PF Key Command field. See PF Key Commands lists below.
Click Save to store your PF Key.

Usage

Now that your keys have been installed, it's time to use it! Find the tilde (~) key on your keyboard. You can find it below the ESC key!
Hit the Quintessential Check PF Key. This will auto-populate the default PCC which is CQ9H. Printers will assign in the entry and will prompt to add the PNR.

Type or paste the PNR in the command area and press tilde key (~). The next screen will bring the following Quintessential CHECK elements for your quick review to decide how you will continue with this booking.
Make sure to verify the itinerary, existing tickets, seats, fare type, and the MoR. Once you are done verifying, check the ticket status and Commission amount on the original ticket and simultaneously exchange tickets.
It will then ask you to go back to Kustomer and verify if FMP Request type is selected correctly. No need to press ESC!
After that, it will ask you to provide your name, date, and time. Be sure to fill out everything!
The following lines will be added and your Quintessential check will be completed.
Once the Quintessential check is completed, the system will ask you to add the new PCC and PNR and you are all set!

Video recording on how to install and use the Quintessential Check key.

PF Key Commands List:

NOTE: Updated Quintessential Check PF Key covers the fare optimization on the tickets issued on or after Jan 19th, 2023, Tickets issued prior to Jan 19th, 2023 will require a regular full manual Fare Optimization check. Also, fare rules are going to be checked on the new Quintessential Check.

Quint Check	^SRPPS1^E ^SR^TPNR^^W^E ^SRI^E ^SRAAA^TNEW PCC^^W^E ^SRPPS1^E ^SR^TPNR^^W^E ^SR5H-**************THE QUINTESSENTIAL CHECK**************^E ^SRIA^E ^SRP51,2,3^E ^SRP6^E ^SR5H-*************^TPNR^^W/^TPCC^^W/^TSTXA OR TES^^W/^TAGENT NAME^^W/^TFARE TYPE^^W/DD^TDEPARTURE DATE^^W*************^E ^SR5H-CALL LOG - ^TENTER CALL ID^^W^E ^SRIA^E ^SR5H-FLIGHT STATUS - ^TADD ACTIVE OR INACTIVE^^W^E ^SRNT^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SRWETR^TCHECK TKT STATUS-TKT NO OR LINE NO^^W^E ^SR5H-TICKET STATUS - ^TOPEN/ARPT/EXCH/SUSP/CKIN/USED/ETC^^W^E ^SR5H-TICKET EXPIRATION DATE - ^TADD ADD EXACT EXPIRATION DATE^^W^E ^SR5H-FTC PERMITTED - ^TYES OR NO^^W^E ^SR5H-CHANGE FEE - ^TCURRENCY^^W^TPENALTY AMOUNT^^W^E ^SR5H-CXL FEE - ^TCURRENCY AND AMOUNT (NONREF IF NON REFUNDABLE)^^W^E ^SRB^E^SRP6^E ^SRP5^E ^SR5H-ANCILLARIES - ^TADD CFAR/CHFAR/SEATS ETC^^W^E ^SR5H-MOR - ^THOPPER OR AIRLINE^^W^E ^SR5H-FARE OPTIMIZATION SUCCESSFUL- ^TADD YES OR NO^^W^E ^SR5H-REQUEST TYPE - ^TVOL/INVOL EXCH / VOL/INVOL REFUND / NAME CORRECTION / ETC^^W^E ^SR5H-QUINTESSENTIAL CHK RUN AT-^TDATE^^W/^TTIME^^W EST^E ^SRT^E ^SR5H-********************************************************^E ^SR6PAX§ER^E^SRER^E^SRP5H^E^SRMB^E
Exchange	^SR5H-********FULFILLMENTEXCHANGE*********^E ^SRHIAP6P51,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16^E ^SR5H-*DD^TCURRNT DATE OF DEP^^W/YYZ/TXA/KAJOL M/^TDATE HANDLED DD/MM/YYYY^^W*^E ^SRP5^E ^SRMB^E ^SR5H-ORIGINAL FARE RULES VERIFIED?- ^T(Y/N)^^W^E ^SR5H-HACKER PNR - ^THACKER PNR^^W ^TGDS PNR 1^^W ^TGDS PNR 2^^W^E ^SR5H-ADD WAIVER CODE IF APPLICABLE - ^T(IF YES ADD WAIVER OR N/A)^^W^E ^SR5H-WAIVER CODE PLACEMENT- ^T(ENDO/OSI/TOUR CODE/TICKET DESIG/REMARKS)^^W^E^SR5H-COMM APPLICABLE - ^T(YES OR N/A)^^W^E ^SR5H-DID YOU SAVE PQ -^T(YES/NO COMBINABLE FARE)^^W^E ^SR5H-HOP-RE^TCHANGE FEE WITH DECIMAL^^W-^TADCOL WITH DECIMAL^^W^E ^SRIA^E ^SR5H-^TFLIGHTS^^W^E ^SR5H-^TFLIGHTS^^W^E ^SR5H-^TFLIGHTS^^W^E ^SR5H-^TFLIGHTS^^W^E ^SR5H-^TFLIGHTS^^W^E ^SR5H-^TFLIGHTS^^W^E ^SR5H- ADDITIONAL REMARKS BELOW^E ^SR5H-^TFREE FLOW ADD FORFEITED IF APPLICABLE^^W^E ^SR5H-^TFREE FLOW^^W^E ^SR5H-************************************^E ^SRP5H^E ^SRMB^E ^SR6^T(AGENT NAME)^^W^E^SRER^E ^SRQP/CQ9H400/1¥0LQI175/1
FTC	^SR5H-****^E^SR5H-PROCESSING TIER 1 FTC*** ^E^SRHIAP6P51,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16^E^SR5H-**YYZ/TXA/REYV/^TDATE DD/MM/YYYY^^W*^E^SRP6^E^SR5H-HACKER PNR - ^THACKER PNR^^W ^TGDS PNR 1^^W ^TGDS PNR 2^^W^E^SR5H-FARE RULE VERIFIED FOR FTC - ^TYES-N/A^^W^E^SR5H-WAIVER CODE - ^TADD WAIVER IF APPLICABLE OR N/A^^W^E^SR^TVERIFY FTC TICKET STATUS^^W^E^SRT^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SR5H-FTC EXPIRATION DATE - ^TADD FTC EXP DATE^^W^E^SRN^E^SR^TYES PLZ ADD TRAVLER NAMES^^W^SR5H-^TTRAVELER NAMES^^W^E^SR5H-^TTRAVELER NAMES^^W^E^SR5H-^TTRAVELER NAMES^^W^E^SR5H-HOP-CX^TCHANGE FEE^^W-TC^TOV FTC VALUE^^W-OV FTC^E^SR5H-ACTION TAKEN AS PER THE USER/SUPPORT AGENT REQUEST^E^SR5H-^TFREE FLOW^^W^E^SR5H-^TFREE FLOW^^W^E^SR5H-*****************************************************^E^SR6P§ER^E^SRER^E^SRQP/CQ9H400/1
REFUND	^SR5H-****^E^SR5H-PROCESSING TIER 1 REFUND*** ^E^SRHIAP6P51,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16^E^SR5H-** YYZ/TXA/KAJOL M/^TDATE DD/MM/YYYY^^W*^E^SRP6^E^SR5H-HACKER PNR - ^THACKER PNR^^W ^TGDS PNR 1^^W ^TGDS PNR 2^^W^E^SR5H-FARE RULE VERIFIED FOR REFUND - ^TYES-N/A^^W^E^SR5H-WAIVER CODE - ^TADD WAIVER IF APPLICABLE OR N/A^^W^E^SR^TVERIFY REFUND TICKET AND DOUBLE CHECK REFUND WAIVER WAS ADDED IN CORRECT FIELD^^W^E^SRTP3^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SRWETR^TTICKET NUMBER/LINE NUMBER^^W^E^SR5H-REFUND WAIVER WAS ADDED TO - ^TENDORSEMENT/OSI/TOUR CODE/TICKET DESIGNATOR OR N/A^^W^E^SR^TPLZ ADD REFUNDED TRAVELER NAME/S^^W^SRN^E^SR5H-^TTRAVELER NAMES^^W^E^SR5H-^TTRAVELER NAMES^^W^E^SR5H-^TTRAVELER NAMES^^W^E^SR5H-HOP-CX^TREFUND CHARGE^^W-R^TTOTAL REFUND^^W-^TOV/OI/SC^^W^E^SR5H-ACTION TAKEN AS PER THE USER/SUPPORT AGENT REQUEST^E^SR5H-^TFREE FLOW^^W^E^SR5H-^TFREE FLOW^^W^E^SR5H-***************************************************^E^SRP5H^E^SR^TPLZ MAKE SURE APPLICABLE REFUND AMOUNT HAS BEEN REFUNDED IN DASH ONCE CXL EMAIL IS SENT^^W^SR*P5H^E^SR^TPLZ MAKE SURE MULTIPLE FOP REFUND FORM HAS BEEN FILLED FOR RECON ONCE REFUND COMPLETED^^W^SR6P§ER^E^SRER^E^SRQP/CQ9H400/1¥0LQI175/1
QUOTE	^SR5H-****^E^SR5H-PROCESSING TIER 1 EXCHANGE QUOTE*** ^E^SRHIAP6P51,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16^E^SR5H-**DD^TDATE OF DEPARTURE^^W/YYZ/TXA/KAJOL M/^TDATE DD/MM/YYYY^^W*^E^SRP6^E^SR5H-HACKER PNR - ^THACKER PNR^^W ^TGDS PNR 1^^W ^TGDS PNR 2^^W^E^SR5H-ORIGINAL FARE RULE VARIFIED FOR FARE RECALC - ^TYES-N/A^^W^E^SR5H-ADD WAIVER CODE - ^TYES N/A^^W^E^SR^TPLZ ADD ALL TRVLR NAME/S^^W^SRN^E^SR5H-^TTRVLR NAMES^^W^E^SR5H-^TTRVLR NAMES^^W^E^SR5H-^TTRVLR NAMES^^W^E^SR5H-VERIFIED TRAVLRS DOB B4 FD RECALC-^TYES/NO^^W^E^SRP3D^E^SR5H-**FARE DIFF QUOTE ^E^SR5H-ADT-FD ^TADD INDIVIDUAL FD^^WPP CF ^TADD CHG FEE^^WPP FD^TADD INDIVIDUAL TTL^^WPP GTL ^TADD CUR CODE^^W^TADD G TTL^^W^E^SR5H-CHD-FD ^TADD INDIVIDUAL FD^^WPP CF ^TADD CHG FEE^^WPP FD^TADD INDIVIDUAL TTL^^WPP GTL ^TADD CUR CODE^^W^TADD G TTL^^W^E^SR5H-INF-FD ^TADD INDIVIDUAL FD^^WPP CF ^TADD CHG FEE^^WPP FD^TADD INDIVIDUAL TTL^^WPP GTL ^TADD CUR CODE^^W^TADD G TTL^^W^E^SR5H-NEW FARE CHANGES PERMITTED - ^TYES/NO^^W^E^SR5H-NEW FARE FTC PERMITTED - ^TYES/NO^^W^E^SR5H-NEW FARE NONREFUNDABLE - ^TYES/NO^^W^E^SR5H-FORFEIT AMOUNT IF APPLICABLE - ^TN/A-IF YES PLEASE ADD THE AMOUNT^^W^E^SR5H-^TFLIGHTS^^W^E^SR5H-^TFLT^^W^E^SR5H-^TFLT^^W^E^SR5H-^TFLT^^W^E^SR5H-^TFLT^^W^E^SR5H-^TFLT^^W^E^SR5H-^TFLT^^W^E^SR5H-ACTION TAKEN AS PER THE USER/SUPPORT AGENT REQUEST^E^SR5H-^TRMK^^W^E^SR5H-^TRMK^^W^E^SR5H-***^E^SRP5H^E^SRMB^E^SR6P§ER^E^SRE

Note: Make sure to edit the highlighted part to your role (if you are an STXA/TXA) and name!

FAQ

How do I change PCC? I need to be in T36I but the script is routing me back to CQ9H by default!
-If you are doing the Quintessential CHECK PF, it should be OK since we're basically just checking and adding remarks (we're not doing any process yet!). Once you're done with the Quintessential check, it will ask you to enter the new PCC so you will still be able to get in the right PCC once you do your processing remarks.
I keep getting the error "Slot F2 Pfkey could not be compiled due to syntax error"!
-You might have entered the PF keys incorrectly. Re-load your Sabre and enter it again and make sure that you don't miss any characters or any extra spaces.
If we send a quote and the user accepts it right away, do we have to add both quote PF and the EXCH PF?
-If the user accepts within 15 minutes of you sending the quote and you were able to process the exchange right away, then you can just add the EXCH PF but remember to still run the Quintessential CHECK as it is mandatory. If the user accepts outside the 15 minute period or say they accepted within 15 minutes but it took you a long time to process, then you have to add both QUOTE and EXCH PF.
Do I still have to run PF keys for chats?
-Yes. PF keys are applicable to both emails and chat cases.
If there is a fare increase on an in-app exchange, do we have to use QUOTE PF or can we just do free flow?
-Quote PF is needed.
Do I still need to use the #Standard_Note in Kustomer?
-The PF keys were developed to have all the details from the #Standard_Note shortcut so using it is no longer necessary. You may still use the shortcut however, doing so may just prolong your handling time.
Do I still need to run EXCH PF for schedule changes?
- It is recommended but not required.
How about if the airline revalidated the ticket? Do I still need to run EXCH PF when I just EWR-ed the segments?
-No need. You can just do Quintessential CHECK PF + free flow.
Do we have a PF keys for name correction?
- It is recommended that you use the EXCH PF to document.

Important Reminders:

All PF key fields must be filled out. You may put N/A if the field is not applicable to the file.
Hacker PNR field should only contain the associated PNRs. If it's not a Hacker PNR, put N/A.
Do not delete any line in the PF keys. If something is not applicable, put N/A.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.