Offer details

In the Offer tab, you will find the information about the customer's active offers.

Images and status signs in the "status" column give clear indications of how an offer was added and in what state the subscription is in

By clicking on the "Add entitlement" button you can add an offer to a user account manually. The user will never be charged for this offer.

By clicking on the "Add discount" button you can add a promotion code to give a discount on the next invoice. The button is only visible when the user already has an active subscription.

You can find detailed information on the offer by clicking on the "See more" button. There you can see the billing dates and how much the customer will be charged.

Subscription offers have a cancel button. When you click on it the subscription will be cancelled but is still active until the end of the billing period.

When a subscription offer is in the cancel state a "reactivate" and a "delete" button will appear. Reactivate means that the cancellation will be reversed and when you click on delete the offer will be removed immediately.

Clicking on cancel or reactivate will trigger the regular cancelation/reactivation email to the customer.

The non-recurring regular offers e.g. rentals have only a delete button which removes the offer immediately.

Default and 3rd party offers can't be removed from a user account through the console. 3rd party offers like In-App purchases need to be canceled by the customer in their store account.

The offer history can be found in a separate submenu.