Rick has been building and running enterprise software companies for 20 years. He's currently the co-founder & CEO of Guru, which empowers teams with the knowledge they need to do their jobs. Prior to Guru Rick was the Founder of Boomi, which defined and led a new segment as the industry’s first cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell, helping grow the organization into the industry leader it is today. Rick was honored as one of Glassdoor's top CEOs of 2019 in the Employee's Choice category.
See the world through Rick’s 👀—check out some of his presentations, publications, and press below.
Artificial Intelligence, Hype, and the Future of Humanity: Rick spoke about the future of AI at the 2018 Business of Software Conference USA. Check out this recording for learnings from our AI initiatives at Guru and Rick's take on the implications of AI in enterprise software.
Artificial Intelligence in Cloud-Based Solutions: Rick demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions in this webinar with Customer Contact Central.
The Guru Origin Story: A Somewhat True Telling: Rick and Guru co-founder Mitch Stewart recount the foundation of Guru.
Empowering Teams in 2019 & Beyond: Introducing the Knowledge Network: Rick’s opening keynote from Empower 2019.
How AI Will Make Customer Service Reps Better At Their Jobs: Rick shares why we at Guru believe that AI should be used to make customer-facing reps better at their jobs as a member of the Forbes Technology Council.
Artificial Intelligence Is Designed To Learn, So Start Letting It: Rick explains why it's OK to let your AI start out "dumb” as a member of the Forbes Technology Council.
Is Your AI Tool A Competent Jerk Or A Lovable Fool?: Rick explores the two major forms of failure in enterprise AI solutions: the competent jerk, and the lovable fool as a member of the Forbes Technology Council.
How Guru Helps Sales Teams Close More Deals: Rick walks through how successful sales teams make the most of Guru.
Our 2nd Big Bet: Rick recalls the foundation of Guru and his previous company, Dell Boomi.
Artificial Intelligence in Cloud-Based Solution: An in-depth recap of Rick’s webinar with Customer Contact Central.
The End of Documents: Why "documents" (the digital analogy of paper) is fading away in our new multi device world.
3 Questions I Ask in Every Sales Interviews: Hiring a new sales rep? Don’t miss these 3 crucial questions.
When Your Product Breaks, You Need To Own It. Here’s How.: Rick explains how a product team’s worst nightmare can be handled with grace.
How to not be (such) a Sensitive Founder: Rick’s reflection of Guru’s first year.
Why and How to Fill Your Next Leadership Role From Within: Your next leader might be closer than you think.
Use Case - Jumpstart your Frequently Asked Questions: This post is a tactical step-by-step guide to get your first set of key company knowledge captured and shared using Guru.
How you can Help the Philly Startup Community: Rick walks through steps for helping out our HQ city.
Traditional Wikis Don’t Work for Enterprises: Here’s How to Fix It: Rick explains why wikis fail and the future of enterprise knowledge management.
Introducing Guru - knowledge sharing reinvented: Rick announces Guru and our first funding round.
One Key Takeaway from Dreamforce 2015: Highlights from the annual Salesforce conference.
Some Thoughts on the Future of Email: Rick’s unfiltered thoughts on your inbox.
The Fallacy of Enterprise Search: Rick explains why searching isn’t the problem when it comes to enterprise knowledge management.
How to Create and Build an Internal Knowledge Base for Your Growing Team: Rick’s top tips for teams new to KM.
Why We Chose Philadelphia for our Startup (again): At Guru, we love our city.
How to be a Successful Product Manager: Rick’s tips for PMs new and old.
Slack + Guru: Better Together: Rick explains how Slack and Guru work together as part of a lean tech stack.
UX: The Reason Your Sales Stack Has Low Adoption: Rick’s practical advice for rethinking your sales tech stack.
Announcing Our New Release and Slack Investment: Rick details Guru’s biggest milestones of 2016.
Announcing Content Performance: Rick explains our Content Performance feature and how it serves sales and marketing teams.
The Way We Work Has Changed, and Our Customers Are Evidence of That: Rick walks through how knowledge management fits into the future of work.
Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian: Rick’s 5 initial thoughts on this monumental acquisition.
Guru Secures $25M Series B Funding: Rick announces Guru’s Series B funding round lead by Emergence Capital.