IQ Image Services (Blueprint Retouch Order Processing)

• Image Services (i.e. retouching) for IQ print orders are on the BluePrint Lab software
• Retouching added to orders come in as a separate order type under Direct Inject using the same characteristics as the print order (job ID, order id, etc.) except it is ONLY for the retouching services on images
• Service orders will be processed and billed independent of the print order
• i.e. there will be two orders if retouching is added - one for retouching and one for printwork
  
• This allows us to retouch and color correct images before they are uploaded to IQ for rendering on My Design (template) products and digital delivery images. Print images are then downloaded using the retouched image for printwork
• This also allows us to retouch images for digital deliveries for studios' end customers

Processing Image Service Orders: Incoming

1. Beginning March 2023, BluePrint Image Service autoprocess on ROES2 under the Image Services tab (Print Service orders process only on ROES3)
   
2. Images are downloaded into directories created based on the service(s) applied to the image
1. Images are named by the image name ID assigned by iq and are unique per image
   \\vnx2\Production\Imagequix_Retouch\Incoming
1. Images are kept in incoming for 2 days
2. Completed images are exported/printed by preprint after color correcting to:
   \\vnx2\Production\Imagequix_Retouch\Completed
1. Images kept in completed folder for 1 days
3. Accompanying XML file is downloaded to main directory set in BP Lab to be processed by DIMP
   
1. XML files are downloaded per image ordered and are named by the service order id for the order
1. \\vnx4\IQ\Orders\IQImageServicesSmartfeed
2. After import, xml files are moved to \\vnx4\IQ\Orders\IQImageServicesSmartfeed_backup
2. Images are downloaded and named using the Image ID within BP Lab
1. this is referenced in the xml as fulfillmentImageName field
2. originalVersionName is an alternative field that could be used to export completed images to the Drive folder for future reference
3. Batch orders have a special referenceServiceOrderID variable in the xmls to tie all images back to a single batch order
4. Individual dropship orders (non-batch) do not have the reference service order id in the XML
4. Once DIMP processes the order, the order is processed into DP2 and referenced images are located in the Images DI folder within the order number folder
1. \\vnx\DP2\Images\DI

Processing Service Orders: At the Lab

Basic Workflow:

1. Retoucher will use receipt/order content to edit image with option ordered and save back to order folder
2. Retoucher changes status on order in labnet to Adjust to pass off to Preprint Dept for color correction
3. Preprint color corrects the images and changes status to Ready
4. Preprint prints/runs orders like normal print order
1. Printing generates image export, which sits in Digital_Return queue unti queue is run
2. Once run, status on order is changed to Digital Done
5. Full Service bills out orders daily that are Route File Transfer and status Digital Done using the shipping app in labnet
1. Billing Out Digital Done Orders
6. Once orders are rendered out and synced, the associated print order will process into the lab

Workflow Overview

1. Once orders are processed by DIMP they will be presented in labnet and are searchable by the job id, order number, batch order number, or subject name (if an individual non-batch order)
2. Orders are statused as Retouch for retouch department to handle
   
3. Orders do have receipts that can be used to view service ordered per image and subject data on each image
   
   
1. Frame indicates the Image Name for the referenced in-line subject
2. Print orders can be found after the order is processed by clicking Find -> Find related IQ orders
   
4. Retouching Dept
1. Use receipt/order content to edit image as ordered and save back to order folder
2. Changes status on order in labnet to Adjust to pass off to Preprint Dept for color correction
5. Preprint Department
1. Using List Service Orders button in DP2
1. These should be printed by 8pm so the print portion of the order comes in before cut off time
2. Color corrects images and sets them to Ready
3. Run/Print orders like normal print order
1. These orders contain no order items, just images
4. Printing generates image export, which sits in Digital_Return queue unti queue is run
5. Once run, status on order is changed to Digital Done
6. Custom Entry bills out orders daily that are Route File Transfer and status Digital Done using the shipping app in labnet
6. Images are rendered out to the completed folder and auto-synced back to ImageQuix servers
1. \\vnx2\Production\Imagequix_Retouch\Completed
2. auto syncing takes place every 5 minutes
7. Print order is downloaded after render for print order processing
8. Images in print order that were already color corrected as part of the Image Services order will be denoted with a red flag, indicating they have already been corrected.
1. 

Confirmation Emails and Order Tracking

1. Customer will receive 2 confirmation emails
1. One email for the service order
2. One email for the print order (after the service is completed)
2. Upon service order import into Labnet, the confirmation email will be labeled as ImageServices order and have the due date that the service will be completed along with pertinent JobID_Order, Team/Event Name information
   
3. Once the service order is completed and synced by the lab, the print order will process and the customer will receive a second email that contains the pertinent order information and receipt/due dates for the printwork portion of the order
   
1. The print order will contain a line item for the retouching service provided (indicated with PREV COMPLETED/PAID so it's clear that retouching was provided on the order though it will only be charged on the initial service order