How to add or update your form of payment

Note that you can only alter your form of payment if you are an administrator in your organization in Prompt. In your counselor account, go to the Invoices tab of the Organization page. At the bottom of the page (below any invoices):

1. Add a credit card using the section on the left; you will need to enter the card number, expiration date, and CVC code.

   1. If you add multiple cards, you can choose which card is your default payment method

   2. You cannot remove your only card; if you would like to remove your card, add a second form of payment and make it your default first.

2. Add an ACH (checking) account in the section on the right. After entering your company name, account, and routing numbers, our payments provider will make two "microdeposits" of less than $1 in your account. This takes 1-3 business days. Once you see the deposits, return to this page to confirm their amounts (it doesn't matter what order you enter the amounts in). Once verified in this way, your ACH (checking) account will become your primary source of payment.

   1. To remove a verified ACH account, please reach out to our support team at support@prompt.com