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How To Use WorldView Support Portal

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Purpose

This document will walk you through the steps on gaining access to the WorldView Support Portal. If you do not have access or need a password reset, please email support@worldviewltd.com.

Contents

  1. How to Create and Manage Support Tickets
  2. How to Reopen a Closed Support Ticket

How to Create and Manage Support Tickets

  1. Portal URL: https://na.myconnectwise.net/worldview
  2. Login screen
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  3. WorldView Support Portalimage.png
  4. To create a new ticket click "Create Ticket" in the top right of the screen.
  5. Please complete the Create Ticket form using the example below as a guide.
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  6. Click Submit in the bottom right corner
  7. Once the ticket is submitted you will receive and acknowledgement email.
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  8. You can communicate directly with the support team via the Tickets tab.
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  9. Open a ticket by click on the ticket name
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  10. Add comments to the ticket under the "Discussion" section
  11. In the "Discussion" section, this will appear as a text conversation between you and the support representative.
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  12. Once you type your response to add additional detail, click the "Submit" button in the top of the screen.
  13. The conversation will updated. Your comments are in blue and the support representatives are in green.
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  14. You may also view Closed tickets by changing the search criteria on the left side of the screen.
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How to Reopen a Closed Support Ticket

  1. Filter tickets on the left by closed and click search.
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  2. Once inside the ticket, you can add your comments as a discussion as previously mentioned
  3. After that you will click the "Change Status" button and click "Reopened".
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  4. This will populate the ticket back on the active ticket board for review.

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