Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

Refund Method - Affirm

*The following are instructions for how to issue a refund in Affirm after it's been issued in NetSuite. See Issue-specific cards (i.e. cancel my order, missing items) for instructions on issuing refunds in NetSuite and updating the customer.

  • Open Affirm

    • Login can be found in the "Finance Team Master Logins" excel on the K: Drive

  • Go to Charges

  • Search for the order by entering any of the following:

    • Online Order ID

    • Customer name

    • Customer email

  • Enter the amount to be refunded in the 'Refund Amount' field

    • The case will either say CIF (credit in full) or the credit amount will be provided in the Credit tab of the case

    • Double check the amount to be refunded as it will not always be credit in full

    • An over-refund cannot be undone

Refund_Affirm.JPG

  • Click Refund

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.