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LINQ Glossary of Commonly Used Terms
General
Banneker: One of our private equity investors
Welsh, Carson, Anderson & Stowe (WCAS): One of our private equity investors
Docebo/LINQ Academy: Our Learning Management System (LMS) for customers and product trainings
EMS: Education Management Systems
Executive Team (ET): comprised of our C-level leaders/department heads
Guru: Our company wiki
Monthly Ops Review: Monthly meeting in which the Executive Team and other leaders provide status reports on the various areas of the company
SIS: Student Information System; LINQ products integrate with SIS to obtain student information
Salesforce Communities: Our solution for customer-facing support features (knowledge base, forum, chat)
Salesforce: Our solution for tracking sales, customer, and contract information
ServiceCloud: Our Salesforce solution for customer support management
SharePoint: Our document management system
Senior Leadership Team (SLT): second-level of management
Student to State: Our approach to product enhancements and company growth
Human Resources
ChartHop: interactive org chart to see where employees roll-up.
DISC: Personality assessment tool used for candidate assessment; new hire integration, soft skills training, team building etc. Using a website called DiscoveryReport.com
HR/IT Ticketing System (Halo):the self-service system for logging help tickets for HR and IT needs, as well as links to Marketing and Finance forms.
HR Hub: Self-service website for employees and supervisors - contains HR related information and forms
LINQ Academy: The name of our Learning Management System (LMS) which contains eLearning courses for both our employees and our customers – which runs on a program called Docebo
LINQ Cares: Our community outreach/corporate giving initiative
LINQ Leadership Academy: Our leadership development program
Paylocity: Our Human Resources Information System (HRIS)