Increase Internal Efficiency: Outcomes and Success Metrics
Business Outcomes
Spend more time building and less time searching
Collaborate at scale
Create a single source of truth
End expensive shoulder taps
Do deep work by protecting the workflow
CUSTOMER Success Metrics
Time spent looking for information
Shoulder Taps (ex # of questions on Slack/day)
Employee Engagement / Happiness Score
Trainings created by most searched terms
Guru Success Metrics
Spend more time building and less time searching
Adoption Weekly Usage - with Guru, your team only needs to go to one place to find content.
Collaborate at scale
How Often Knowledge Changes - shows how you have an active, collaborative knowledge base
New Knowledge - shows people are continuously adding in knowledge when new processes, products or changes get made
Most Viewed Cards - since these are so popular, use them to understand what about their structure/content made them successful, so you can structure future cards for greater findability & value
Searches Producing No Results > Cards Created - by leveraging our search analytics you identified where gaps existed in your knowledge base & then filled them.
Create a single source of truth
Trust Score - how much of your content is verified
Adoption Weekly Usage - if people trust in Guru being accurate then they’ll adopt, when they lose trust, they stop using
End expensive shoulder taps
Adoption Cards Viewed - people self-sufficient, scaling your experts so that everyone can have access
New Knowledge - scale your experts by creating content that the whole team can leverage
New Hire Adoption - how much are your newest members using Guru in order to become self-sufficient faster?
Do deep work by protecting the workflow
Guru Usage by App - where are people leveraging Guru
*The metrics listed above can be found in the Analytics section in the Guru web app or on the main dashboard. If you're having trouble finding anything you can also search the help center!