Ghost Mode
Ghost Mode is a feature you can choose to enable. It lets users browse the Inbox and check messages without marking Unread messages as Read.
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How Does It Work?
Ghost Mode is ideal for those who wish to glance at messages but not respond OR to avoid workflow interruptions if the conversations are being managed by another user.
To prevent the need to manually revert conversations to the 'Unread' status, follow these steps to turn on Ghost Mode:
- Click on email in upper righthand corner
- Click on Ghost Mode
Benefits & Value
When you're NOT in Ghost Mode, clicking on a conversation will change its status from Unread (highlighted in bold text) to Read (in standard text). If you don't respond immediately, you'd have to manually set the message back to Unread.
Ghost Mode eliminates the need for this manual adjustment when browsing conversations.
Related Topics
For more information, contact your Admin or Account Manager.