Resetting your own Password on SA Youth

Description:

This card gives you the steps needed to allow the work seeker to navigate the mobi site to reset their passwords themselves

PROBING QUESTIONS:
Do you have the same email or phone number as when you registered?

Or have you set-up your security questions?

If that answer is YES to either one of these continue reading this help file. If NO you must phone one of our Guides (toll-free) to help on 0800 72 72 72.

Process to follow:

1. Click "Forgot Password" on login page
2. If you have already added your new information (including the security questions) you will be able to reset it in 3 ways: with SMS, with email or using their security question.
3. If not, you will only be able to reset using your phone number or email address.
4. Resetting via SMS or email sends you a unique URL & NOT a temporary password.
5. The unique URL will take up to an hour to arrive.
6. When the you click on the unique link you will immediately be able to reset their password.
7. You will then be able to login with their new password.

SCREEN SHOTS 👇

1. Click "I forgot my username/password" on login page
2. If you has already added your new information (including the security questions) ,you are able to reset it in 3 ways: with SMS, email or by using the security question.
3. If not, you will only be able to reset via SMS or email address

STEP 2

Resetting via SMS or email sends you a unique URL & NOT a temporary password.

If the candidate does not have the same phone number or email that they registered onto the network with ,they cannot reset their password themselves and must phone customer support to correct and update these details.

STEP 3

When you click on the unique link they will immediately be able to reset their password. You will then be able to login with your new password.

STEP 2b

If you login with their security question you will need to provide your username or ID number and answer your security question to reset your password.