Accelerate New-hire Time to Productivity: Outcomes and Success Metrics

Business Outcomes

• Give everyone access to the best and brightest in your organization

• Give your newest hires equal footing with your MVPs

• Create a single source of truth

• Speed up time to execution

• Give your reps the confidence to get in front of customers quicker

CUSTOMER Success Metrics

• Ramp time / Speed to revenue

• Ramp time / General

Guru Success Metrics

• Give everyone access to the best and brightest in your organization

  • New Knowledge - shows people are continuously adding in knowledge when new processes, products or changes get made

  • How Often Knowledge Changes - shows how you have an active, collaborative knowledge base

  • Trust Score - how much of your content is verified by experts

• Give your newest hires equal footing with your MVPs

  • New knowledge - shows people are continuously adding in knowledge when new processes, products or changes get made

  • How Often Knowledge Changes - shows how you have an active, collaborative knowledge base

  • Trust Score - how much of your content is verified by experts

• Create a single source of truth

  • Adoption Weekly Usage - if people trust in Guru being accurate then they’ll adopt it - if they lose trust, they’ll stop using it

• Speed up time to execution

  • New Hire Adoption - how much are your newest members using Guru in order to become self-sufficient faster?

• Give your reps the confidence to get in front of customers quicker

*The metrics listed above can be found in the Analytics section in the Guru web app or on the main dashboard. If you're having trouble finding anything you can also search the help center!