Payment Processing

🎉What's new?

Your customers can now pay their invoices directly through Logixboard via credit card or ACH, making it easier for them to securely submit payments, helping you and your customers save time.

This will streamline the payment experience and help everyone more easily manage outstanding and paid invoices.

😃 Tell me more! Where can I see this?

Your Customers: Accounting Tab

Payment processing is visible in the Logixboard interface for your customers only. You and your employees will not see a difference to your Logixboard experience.

When you activate payments, your customers will go to the Accounting tab and the invoice table will feature a new column in the far left where they can add one or more invoice(s) to cart.

In the upper right corner, they’ll see a cart and how many invoices are in the cart. When your customer is logged in, they will be able to pay more than one invoice at a time.

⭐️ How can I turn on Payment Processing?

Contact your dedicated Customer Success Manager and they will walk you through how to turn on this brand new feature.

What will happen is they will give you a secure form to complete with your routing and contact information. To prepare, visit the FAQ on the bottom of this page to see the specific information you’ll need to provide.

Once we receive this information, our technical team will complete setup of Payment Processing in your Logixboard account.

💸 How Customers Submit Payment

There are 2 ways for your customers to pay their invoices.

1. When logged into Logixboard, they can choose which invoices to pay and submit payment through the interface.

2. You can send your customer an email from Logixboard with a link to pay the invoice.

☝️1. Payment through Logixboard Interface

1. Customer clicks on the Add to Cart button next to the invoice they want to pay.

2. Customer can select more than one invoice up to a maximum of $30,000.00 US Dollars for Credit Card (transaction fees excluded) and $500,000.00 US Dollars for ACH (transaction fees excluded).

3. When they are ready to pay, click on the cart in the upper right corner.

4. Once they click the check out cart, a new modal will pop-up where they can confirm the transaction. Clicking the red button ⛔️ next to any invoice will remove from cart.

5. Then click Next.
6. If both Credit Card and ACH payments are enabled, select the desired payment method, then click Next
7. Enter credit card or bank account information in the next screen, depending on the payment method selected
8. When the payment is approved, both you and your customer will receive a payment confirmation receipt from Logixboard with your brand colors and logo.

9. In Logixboard, the status of the invoice will change to Payment Received.

10. Go into CargoWise to close out the invoice and mark it as paid. To do this, create the payment receipt like you normally do.

11. In Logixboard, the status of the invoice will change to Paid.

✌️2. Payment through Logixboard-generated Email

1. Create invoice in CargoWise like you normally do.

2. IMPORTANT: After creating the invoice in CargoWise, click No when you see the prompt to print the invoice.

3. The invoice will be created, and Logixboard will send an email to your customer telling them there’s a new invoice to pay.

4. Customer clicks Pay Online.

5. Customer will be guided directly to the payment screen and proceed to make payment as described above.

🗣️ Share with your Customers!

Download this one-page flyer you can use to announce this release to your customers and prospects:

Payment Processing.pdf

❓Credit Card FAQs

1. Can I turn on Credit Card Payment Processing for only some of my customers?
   Yes, payment can be enabled on a customer-by-customer basis. Please refer to this guide on how to request customer specific access to payments
2. Is there a maximum amount my customer can pay at one time via credit card?
   The limit is $30,000.00 USD before fees.
3. What is the 3.5% Platform Fee?
   This is the cost to process credit/debit card transactions. This rate aligns with common industry practice.

4. How can I issue my customer a refund?
   Please reach out to support@logixboard.com to submit a refund request. We will refund your customer on your behalf.

5. What will happen with a dispute (chargeback)?
   We will help you with gathering information to support your case and prove legitimacy of the charge. The card network will make the ultimate decision on the disputes. If they rule against you, you will be responsible for chargeback amount.

6. What information will I need to gather to signing up for credit card Payment Processing?
   Since payment services involve complex compliance requirements, we are required to obtain business and business owners information listed below. You will receive a link from us to sign up for a Payment account. Please be sure to have the following information ready before starting the sign-up process.

   1. Business Type (e.g. LLC, Partnership, C Corp, etc.)

      1. Company Name

      2. Company Address

      3. Company Phone Number

      4. Company Tax ID

   2. Representative’s Information – a representative can either be the owner or an executive of the company
      a. Representative’s name
      b. Representative’s date of birth
      c. Representative’s address
      d. Representative’s phone number
      e. Representative’s email
      f. Representative’s relationship with the company
      g. Representative’s last 4 SSN or copy of front and back of Representative’s driver license

   3. Company’s Owner Information
      a. Owner’s name
      b. Owner’s date of birth
      c. Owner’s address
      d. Owner’s phone number
      e. Owner’s email
      f. Owner’s last 4 SSN or copy of front and back of Owner’s driver license8. Bank account informationOnce all information is entered, it may take up to 48 hours for the account to be verified.

7. How can my customer track their payments?
   They can see payment statuses in Logixboard under the Accounting tab and will receive an email notification after the payment is processed.

8. Can my customer pay multiple invoices at once, or only one invoice at a time?
   If your customer is logged into Logixboard, they can pay multiple invoices at once. If they are not logged in, they can only pay one at a time via the link provided in the Logixboard-generated email.

9. On the email Logixboard sends out will other payment options be present?
   No. However, if they want to use another payment method they can pay their invoice(s) the same way they had previously without clicking the Logixboard link.

10. During invoice creation, what if someone accidentally clicks Yes to print invoice?
    It would send 2 emails with the same invoice to the shipper. It is important to note that the invoice will only be paid once, a shipper will never be “double-charged”.

11. What happens if I reverse an invoice for a customer? Logixboard will remove the invoice from the Accounting table, and your customer will not be able to pay for it anymore.

12. What if I have a credit note? Credit notes will not be affected nor recognized at this time.

13. If I post invoices from the receivable module, not the shipment module, what happens?
    It will work the same way, Logixboard will send the invoice to the shipper and then they can pay it online.

14. What happens if the freight forwarder wants to invoice a shipper but doesn’t want to send anything to them? For example, if we want to send all invoices on a specific day, can I do that? We can’t do that for now.

15. How can my customer access the Payments?
    The Accounting tab.

16. Can I send the invoice email to my customer again? You can resend an invoice email from CargoWise but the look and feel of the email will be different from the one sent automatically by Logixboard.

17. Can I test this feature before rolling out to my customers? I want to check invoices/emails/payment links before my customers use it. Yes. We can enable a preview mode during onboarding. You will be able create a “test” invoice and proceed to pay using a real credit card. Note that this is a real transaction where a real credit card will be charged.

18. How will I know when an invoice is paid - do I get an email and if so who gets the email? There are 2 ways to know when an invoice is paid. In the UI, the status of the invoice will change from “Unpaid” to “Payment Received”. We also email a payment received notification to the designated email given to Logixboard during onboarding.

❓ACH FAQs

1. What is the cost for ACH?
   $10 per transaction

2. Who pays the ACH fee?
   Shippers.

3. What is the payout timeframe?
   4 days. Logixboard does not hold funds and we deposit funds into the tenant account as soon as they are cleared.
   4 days is generally consistent with ACH processing time.

4. What information does the Tenant Admin need to provide to get started?
   Same information we need to onboard them for credit card payment.

5. Will a link to pay ACH be included in the invoice (like CC payments)?
   The pay link is a link to pay via either ACH or credit card, however as of right now, you have to be logged into Logixboard to pay via ACH. If you are not logged in, you can only pay via credit card.

6. Will the tenant admins be alerted when the ACH payment is initiated?
   No. Details here

7. What sort of notifications are expected?
   Click here

8. What will it look like when/if payment fails?
   If an ACH payment fails, the payer will be notified, and the invoice will return to the “Unpaid” status. We do not show in the UI that a payment failed.

9. What reference numbers are associated with the deposit, if any?
   The tools available for tenants to link payments and payouts to invoices are identical for credit card and ACH

10. What will it look like when/if payment fails?
    If an ACH payment fails, the payer will be notified, and the invoice will return to the “Unpaid” status. We do not show in the UI that a payment failed.

11. Can freight forwarders still accept ACH via their current process (i.e. have 2 streams of ACH coming in)?
    Turning on LXB payments does not affect their existing payment process, except in whatever language they decide to change or include in their invoice PDFs

12. What reference numbers are associated with the deposit, if any?
    The tools available for tenants to link payments and payouts to invoices are identical for credit card and ACH:

    1. Tenants they will be able to download CSVs from Logixboard that shows the payment and payout information for each invoice.

    2. Tenants will receive an email on payout showing which invoice’s payments are included in that payout.

    3. There will be no specific information in the tenant’s bank account when a payout happens. They should link the payout date with the payout email they receive.

    4. The payer will see the URL of the tenant in their bank statements, eg WWW.LSPNAME.COM