FUL Air: Consumer - Credit Card Authorization

How to identify a credit card:

How to take credit card authorization for Airline MOR

Step 1: Add the new flights and calculate the addcoll. Do not cancel the original flights yet.

Step 2: Proceed with taking the authorization if the addcoll is the same. If the fare has increased, advise the user first. Below are the formats:

Step 3: Once the authorization is secured, cancel the original flights or the unwanted segments.

Step 4: Verify if the authorization code was successfully added in the PNR. Make sure to note it down. For Sabre, you may check it by using the command *FOP.

How to take credit card authorization for Hopper MOR

For Hopper MOR, we take the credit card authorization in Dash. Below are the steps:

Step 1: Change the FOP to CASH in GDS. Before proceeding to exchange the ticket, make sure to change the form of payment (FOP) to CASH. Following are the commands on how to change the FOP:

Step 2: Retrieve the PNR in Dash. In the User Page, go to Payments tab and find the PNR.

Step 3: On the right side, click Charge Custom. Check if the correct currency is selected. Enter the total addcoll for all the passengers, select Other in the dropdown, then select the credit card we are authorizing. Tick the Authorize Only box. If the auth is successfully secured, it will show as Authorize/Captured, as shown below.

Step 4: Proceed with the exchange in the GDS. Once you add your HOP remarks and queued it, Dash will automatically confirm the auth.

Step 5: In the event the queue placement isn't triggering the exchange, try to force process it. If it still does not work, capture the auth manually in the Dash.

IMPORTANT THINGS TO NOTE:

• Always note down the authorization code and add it in your remarks. In Sabre, if you were not able to note down the auth code, you can still check it in the *HFOP or *P5H as long as you use the CKS command.
• When you issue a ticket with a CC FOP that has no approval code, the system obtains one for you. This means that if you were not able to use the initial auth code you secured, and reissued a ticket without one, the user will see 2 charges in their statement. The first one is a pending charge that will fall off within 3 days and the other would be the confirmed charge. Make sure to advise the user of this.
• Do not use any other airline, as the airline entered is responsible for ticketing and billing. In the event that you used the wrong airline, please call the validating airline to verify if they have received the payment.
  

FAQS

1. What is the default currency when requesting an approval code?
   -The default currency is the currency of the PCC you are emulated in. If currency is not entered, the system uses the default currency used in the office profile.
   
2. What happens if I secured the authorization in the wrong PCC? Do I need to secure a new one in the correct PCC?
   -Auth should be taken in the correct PCC. Please secure a new one in the correct PCC.
   
3. Is it possible to cancel/void the authorization code? I entered the wrong amount.
   -For Sabre/Amadeus, the system can only obtain approval. If you secured an auth for the wrong amount, it would fall off within 1-3 days as long as the said auth code is unused. If used, you could void the exchange and redo it with the correct amount.
   
   -For Apollo, please see this FMP Apollo: Authorization Number + Reversal.
   
4. Is there a minimum amount required for a manual approval code?
   
   -For Airline MOR, most credit cards won't allow us to take an auth for less than USD 5.00. You should be OK to issue without taking the auth. If you get an error when trying to take an auth for an addcoll of less than USD 5.00, it is most likely for this reason.
   
   -For Hopper MOR, there is no minimum amount required in Dash. If you are getting an error, that means the card has been declined.
   
5. How do I take an authorization for multiple tickets?
   -Please see this TMP Processing: Taking an authorization charge for multiple tickets