How to Submit a Case in the Member Portal

Before You Start

Log in to the SOCAN Member Portal
Have relevant details ready (work title, dates, platform, documents, etc.)
Be as specific as possible to help SOCAN respond efficiently

Step 1 — Access “My Cases”

1. From your dashboard, scroll to the bottom
2. Locate the My Cases section

Step 2 — Open a New Case

1. Click Open New Cases

Step 3 — Enter Case Basics

1. Enter the Subject of your case
2. Member will be defaulted to what account you are currently viewing in the portal.

Use a clear subject to help route your case correctly.

Step 4 — Select Case Type

1. Choose the appropriate:
• Case Type
• Sub Type
• Update Type (if applicable)

These selections help SOCAN direct your case to the right team.

Click the Link for Case Definitions Understanding Case Types in the Member Portal

Step 5 — Answer Additional Questions

• Based on the case type selected, you may be asked additional questions
• Complete all required fields to avoid delays

Example information may include:

• Work title
• Platform or service
• Date of performance or use

Step 6 — Add Comments & Attach Files (Optional)

1. Add any additional comments
2. Upload relevant documents if applicable

Supporting documents can help resolve your case faster.

Step 7 — Submit Your Case

1. When finished, click Submit

Step 8 — Track Your Case

After submission:

• You will be redirected to the Cases dashboard
• You can:
• View open cases
• Check case status (Active or Resolved)
• Receive messages from SOCAN staff if follow-up is needed

Need Help?

If SOCAN requires more information, they will contact you directly through your case. Be sure to monitor your My Cases section for updates.