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Swap Order Process

When we need to swap a fully paid or sent-out order, please process it as follows:

  1. Create a Return Authorization from the original paid/sent-out orders.
      • If freight is required please ensure the cost incurred has been communicated to the Customer.
      • If it's our internal failure we might not need to include freight charges.
  2. Create a new Order with the correct product and information details.
      • The order's Primary Information in the red box on the snip shown below should be the same as the original Order unless the consultant is no longer a Forté employee:

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You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.