How to Process an Account Number Move

This process will show you how to correct whenever a resident has been set up at the wrong address, you will need to process an account number move.

Step 1: Select Utility Billing

Step 2: Select Processes

Step 3: Select Miscellaneous Processes

Step 4: Select Account Number Move

• Input the Account Number from the old/bad address and press the “Tab” button on your keyboard
• Input the Account Number from the new/correct address and select “Submit” ( Please remember to adjust the resident number, the last set of numbers on the account, to the next available resident number)

***Note: Before selecting “Submit” to process the move, please make sure the customer verifies the addresses are correct. ***

• Process Move = Yes and select “Submit”

Once the process is completed, please return to service accounts and verify that the process was completed correctly.

Version 1.1