Additional Splash support
Troubleshooting
The Splash Help Center is a searchable database of articles and videos related to issues such as ticketing, registration, page design, page settings, and so on.
If you're unable to find the answers to your questions, you can submit a support request via their case submission form, or by sending an email to support@splashthat.com. When submitting an email request, be sure to:
- Send the email from your Splash account (ie non-person email address), not your personal TNS email.
- Include detailed information such as links to your event page, screenshots, date and duration of issue.
- CC universitypublicprograms@newschool.edu so we can track these requests.
Splash Support will typically respond within 24 hours, M-F, 9am to 9pm EST.
To see the status of your request tickets, head to the Splash Help Center and log in with your Splash account. From there, navigate to the "My Cases" list on the page.
Additional Services Request
If you are seeking support that is beyond the scope of what the Marketing & Communication team is able to provide, we might suggest that you consult Splash's Professional Services Menu and work with their team on a custom solution for a fee. Examples of requests include:
- Event-specific vanity domain (ie "parsonsbenefit.com" as opposed to "event.newschool.edu/parsonsbenefit")
- Custom reporting fields or data dashboard
- Dedicated virtual or in-person event support (pre-event when creating a hub for a complex event, or support during an event)
Before requesting any additional services, please contact universitypublicprograms@newschool.edu.
Splash Slack Channel
The Splash Slack Channel consists of Splash users from other institutions, as well as members of the Splash team. This is a good platform to post a question relating to best practice or industry norms.
Splash Podcast "Checked In"
This podcast, hosted by Splash's Director of Experiential Marketing, Camille White-Stern, features industry leaders sharing their best practices on event marketing, boosting engagement, and leveraging the platform's newest features.
Splash Status Page
The Splash Status Page is a live log of system disruptions and planned maintenance.
Splash Event Marketing Guide
This 10-chapter event marketing guide created by Splash has everything you need to plan, promote, manage, measure, and optimize a successful event program.