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Personal iOS Enrollment Steps

Set up iOS device access to your company resources

If your device is already enrolled and you want to remove the enrollment, please follow the steps here: Personal iPhone/iPad - Unenroll from Company App Management

In this article

  1. What to expect from the Company Portal app
  2. Prerequisites
  3. Enroll your iOS Device (Primary Option)
  4. Enroll your iOS device (Backup option)
  5. IT administrator support
  6. Next steps

Enroll your iOS device with the Intune Company Portal app to gain secure access to your Germain email, files, and apps.

After your device is enrolled, it becomes managed. Germain can assign policies and apps to the device through a mobile application management (MAM) provider, such as Intune.

We do not sell any data collected by our service to any third parties for any reason.

To maintain access to work or school information from your device, you'll need to configure your device to match Germain's preferred settings. This article describes how to use Company Portal to enroll your device and maintain access requirements.

If you tried to access your work email in the Mail app, and received a prompt to get your device managed, you're in the right place. Follow the instructions below, which will help you regain access to your email and other work resources on your iOS device.

What to expect from the Company Portal app

Security

During initial setup, the app requires that you authenticate yourself with your organization. It then informs you of any device settings you must update. For example, Germain requires personal devices accessing work information have a passcode set.

Protection

After your device is enrolled, the Company Portal app will continue to make sure that your device is protected. If you install an app from an untrusted source, for example, the app will alert you and sometimes revoke access to company data. This kind of policy is common in organizations, and often requires you to uninstall the untrusted app before you can regain access.

Setting notifications

If after enrollment your organization enforces a new security requirement, such as multi-factor authentication, the Company Portal app will notify you. You'll have the chance to adjust your settings so that you can continue to work from your device.

Enroll your iOS device (Primary Option)

Please note this only works for iOS/iPadOS 15 or later

Microsoft Authenticator must be uninstalled if it's present before you go through these steps.

  1. Open the Settings app on your device.
  2. Select General.
  3. Select VPN & Device Management.
  4. Sign in with your Germain Email and Email Password
  5. Select Sign In to iCloud.
  6. Enter the password for the username that's shown on screen. Then select Continue.
  7. Select Allow Remote Management.
  8. Wait a few minutes while your device is configured and the management profile is installed.
  9. To confirm your device is ready to use for work, go to VPN & Device Management. Confirm that your work account is listed under MANAGED ACCOUNT.
  10. Microsoft Authenticator and the Company Portal apps are required to access work apps. Wait a few minutes after enrollment for Authenticator to install on your device. An error message appears if you try to sign in to a work app without Authenticator.
  11. You might receive more prompts asking for your approval to install work apps. Select Install to approve installation.
    1. Currently Required Apps:
      1. Microsoft Authenticator
      2. Microsoft Teams
      3. Microsoft Outlook
      4. Company Portal

Enroll your iOS device (Backup Option)

Prerequisites

  • Device running iOS 14.0 and later.
  • Install Company Portal app from App Store.
  • Maintain a Wi-Fi connection until all steps are complete.
  • Have access to Safari web browser on your device.

Pausing for more than a few minutes during enrollment might cause the Company Portal app to close or end setup. If this happens, reopen the app and try again.

  1. Open the Company Portal app and sign in with work or school selection using your Germain email and email password
  2. When prompted to receive Company Portal notifications, tap Allow. Company Portal uses notifications to alert you if, for example, your device settings need to be updated.
  3. On the Set up access screen, select Begin.
  4. Example screenshot of Company Portal,
  5. The Select device and enrollment type screen appears and prompts for your device type.
    • Tap (Organization) owns this device if you received your device from your organization. Then skip to Secure entire device in this article to finish setup.
    • Tap I own this device if you're using a personal device that you brought from home. Then continue to the next step.
  6. If you don't see this screen, skip to Secure entire device to finish setup.Example screenshot of Company Portal,
  7. Choose how to protect the data on your device once it's enrolled.
  8. Example screenshot of Company Portal,

Secure work-related apps and data

  1. The Download Microsoft Authenticator screen appears (if you already have Authenticator, you won't see this screen so skip to step 2).
    1. Tap Download from App Store.
    2. When the App Store opens, install the app.
    3. Return to Company Portal and tap Continue.
  2. You won't need to do anything else with the app. It just needs to be present on your device.Example screenshot of Company Portal,
  3. On the Device management and privacy screen, read through the list of device information your organization can and can't see. Then tap Continue.

These next steps and screens will differ depending on your iOS version. Follow the steps for your iOS version.

  1. Safari opens the Company Portal website on your device. When prompted to download the configuration profile, tap Allow. If you're on a device running:
    • iOS 12.2 and later: When the download is complete, tap Close. Then continue to step 4.
    • iOS 12.1 and earlier: When the download is complete, you are automatically redirected to the Settings app. Skip to step 5.
  2. If you accidentally tap Ignore, refresh the page. You'll be prompted to open the Company Portal app. From the app, you can tap Download again.

You must install the management profile as described in the next steps within 8 minutes of downloading it. If you don't, the profile will be removed and you'll have to restart enrollment.

  1. When prompted to open Company Portal, tap Open. Read through the information on the How to install Management Profile screen.
  2. Go to the Settings app and tap Enroll in < organization name > or Profile Downloaded.Example screenshot of the Settings app, Enroll in organization option.
  3. If neither options appear, go to General and select the VPN & device management option to view installed profiles. If you still don't see the profile, try downloading it again.
  4. On the User Enrollment screen, tap Enroll My iPhone.Example screenshot of the Settings app, User Enrollment screen, highlighting the enroll button.
  5. Enter the device password. Then tap Install.
  6. On the Sign in screen, enter the password for your managed Apple ID (this is your Germain Email and Email Password)
  7. Tap Sign in.
  8. A success message will appear on the screen briefly after the profile is installed. To verify that the profile was installed, go to your VPN and device management settings. You should see the profile listed under Mobile Device Management.
  9. Return to the Company Portal app. Company Portal will begin to sync and set up your device. Company Portal might prompt you to update additional device settings. If it does, tap Continue.
  10. You'll know that setup is complete when all items in the list show a green checkmark. Tap Done.

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