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How to Partners: Cinque Terre

FAQS

We run the Cinque Terre Excursion through the partner Arte e Natura, but we are responsible for purchasing one-way train tickets from Florence to Cinque Terre and the day pass for the Cinque Terre local train for the clients

There are LPs set up for each of these products with tasks and instructions for purchasing are in the How-to Trains
Clients must be sent both sets of tickets before their tour. This is a C/AX responsibility.

We have individual email addresses and phone numbers for the Arte e Natura guides so that they can be in touch with the clients directly, but all assignments are done through the business email address listed above
If the guides in our system are not available for one of our bookings, Karen will provide an alternative guide. We have told Karen we want to see the guide profiles before she goes ahead with the change.

When a booking comes through our system, we first must review the order, check the client’s notes, and make sure there are no double bookings and no date/time overlaps.
We request a guide via email at coop.arte@tin.it with the below template
Leave a comment in the assignment task saying that the guide has been requested with the Front link. When the tour is confirmed, do not complete the task; push the task to one week before the service date with a new comment: tour confirmed, ask for a guide's name.
Karen may take some time to reply, usually 2–4 days. She confirms the tour first. Then, one week before the service date, we send a message attaching the train tickets for the clients and asking for the guide’s name.

Partner guides do not have admin access - we DO NOT want to send them an sms or email!
Check off the sms and email boxes BEFORE assigning
Find the specific guide's name on the assignment list
On the right-hand side of their row, select the 'assign' button
Then select the green check mark next to their name - this will accept the assignment on their behalf

Ciao Karen,

We have a new request for the Cinque Terre Full Day Excursion

Order:

User:

Mobile:

Date:

We will be waiting for your confirmation.

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