Sending text message communications to employees

Objectives:

Learn how to use AllPay to send a text message communication to a group of your employees. This can be a particularly useful function for emergency communications, company-wide announcements, events, and more. The sent communications can be seen on the employee record in the HR module on an employee's Communications tab.

What's in this article?

• An overview of creating text message communication templates
• An overview of sending the text message communications

💡Good to know: The text message communication feature depends on you having the cell phone number of employees saved on the employee record or within their version of MyPay. One easy way to capture employee cell phone numbers is during the onboarding process or through a mass data import.

In addition to text messages, you can use AllPay to send emails to individual employees or to email a group of employees.

AllianceHCM tips: Keep an eye out for tips from our experts!

Creating the text message communication template

1. Log into AllPay. From your dashboard, click on the Configuration menu on the left side.
2. Open the Application Configuration menu and click on Email Templates.
3. Click on the Add New button toward the top right.
4. The information for your new template is below the list of existing templates. From the Template Type drop-down, select Employee SMS. Then be sure to give it a Template Name, a Description, and fill in the Text Content field with your message.
   AllianceHCM tip: Use the Insert Field drop-down under the Text Content field to choose dynamic fields that can auto-populate in your message. You can also use the Help me shorten this button under the Text Content field to make your message a better length for text messaging.
5. Click on the Save button toward the top right.

Click on Configuration.

Select Email Templates from the Application Configuration menu.

Click on Add New.

Select Employee SMS.

Once the fields are complete, be sure to click on Save.

Sending the text message communication

These steps assume you already have the text message communication created and saved.

1. From the Configuration module, open the Utilities menu and click on Mass Email.
2. Select your text message template from the Email/SMS Template drop-down.
3. Select which employees should receive the message by using the Employee Filter or the selection boxes.
4. Once your employees are selected, click on the Send button from the top right of the table.

Choose your message from the Email/SMS Template drop-down.

Select which employees should receive the message.

Once your employees are selected, click on Send.

You can see the messages on the employee's record.