Everything Maintenance - Owner

• Maintenance Technology Platform
• We use AppFolio to manage our maintenance from getting your property ready, to tenant-submitted maintenance requests, to routine maintenance needs
• We will email and text you any work order requests. Please simply respond to the email and text. AppFolio system will automatically group all of the communication history by work orders to make it easy for us to track and manage all the work history
• Normal Maintenance and Work Order Management
• On average, after a tenant settles in their new home, they create 6-10 maintenance requests in one year. We normally try to troubleshoot the problem with your tenant as much as possible before sending out a technician to save maintenance costs
• We will send out information to you in an email format. Please respond within 24 hours so that we can proceed at the earliest convenience. If we don’t hear back from you within 48 hours, we may proceed with our best judgment
• Emergency & Urgent Maintenance Issues
• Emergency and Urgent maintenance issues are classified as two different things we handle them in two different ways.
• Emergency Work Orders
• The law gives GPS/Landlord 24 hours to begin the repair when it is an emergency
• Per Washington State, emergency work orders are defined as a condition that deprives the tenant of
• Hot or cold water,
• Heat
• Electricity
• Anything else that is imminently hazardous to life, for example
• Unstoppable water leak
• Unstoppable/large sewage backup
• Fire
• Gas Leak
• We will notify the owner about the emergency situation and then dispatch vendor to solve the problem based on our best knowledge and experience
• Urgent Work Orders
• The law gives GPS/Landlord 72 hours to begin the repair when it is urgent
• Per Washington State, urgent work orders are defined as a condition that deprives the tenant of
• Refrigerator
• Range (stove/oven)
• Any major plumbing fixture
• We will notify the owner about the urgent situation and then plan for action. We will proceed with the plan if there is no response from the owner in 24 hours
• Standard Work Orders
• The law gives GPS/Landlord 10 days to begin the repair when it is a standard work order
• We will notify the owner about the urgent situation and then plan for action. We will proceed with the plan if there is no response from the owner in 24 hours
• Service Call Fees
• We work with many different types of vendors. Some of our vendors give out estimates for free, while others charge a service call fee to go to the property.
• The following types of vendors typically charge to visit the property (even for an estimate)
• Plumber
• Electrician
• Appliance Repair
• HVAC
• Fireplace
• Garage Door
• Locksmith
• How to contribute money for larger repair costs
• At GPS, we offer many different methods to send funds for repair costs
• Owner Contribution- this is where you send us funds through your GPS Appfolio portal. Here is a link to the owner portal: https://gpsrenting.appfolio.com/oportal/users/log_in
• Wire Transfer- This is a direct bank-to-bank transfer. If you want to proceed this way, please email care@gpsrenting.com or the Maintenance Teammate that you are working with
• Fees for bigger and more complicated projects (cost more than $10K)
• For projects that are more complicated and involve more planning and coordination, GPS will charge a 10% project management fee for the entire invoice from the vendor. Examples of the project include
• Kitchen Remodel
• Bathroom Remodel
• Septic system replacement
• Roof replacement
• Sewer line repair
• Whole house remodel
• Gutter and roof responsibility
• At GPS we don’t require owners to clean gutters or roofs, however, as a property owner, it is in your best interest to do so. Neglecting to clear out gutters when they are full, can force the rainwater to back up onto your roof, leading to roof leaks or cause gutters to overflow leading to main-level leaks inside the home
• Landscape responsibilities
• Landscape responsibilities for lawn-mowing vary depending on the type of home that you have.
• Single Family (with no HOA)- resident responsibility
• Single Family (with HOA)- either the residents or HOA responsibility as per the HOA rules
• Multi-Family (with no clearly defined separate yards)- owner responsibility. GPS can offer our vendor to provide a 2x month (during spring/summer) and 1x month (during fall/winter) service or the owner may elect to hire their own vendor. If there is an HOA and the HOA handles the landscaping, that is acceptable as well.
• Multi-family (with clearly defined separate yards by either fence or pavement/cement) resident responsibility
• Landscape responsibilities for trees are always the responsibility of the owner
• Insurance Claim
• Please note that we cannot provide specific insurance claim advice or file claims on your behalf. If an incident occurs at your property, we will supply all relevant incident and repair information, but as the property owner, you are responsible for submitting the claim and communicating with your insurance company. We recommend consulting your insurance agent for guidance on what is covered under your policy and how to proceed with a claim.
• Potential situations that may warrant submitting an insurance claim include:
• Fire or smoke damage
• Water damage from flooding or plumbing issues
• Mold growth
• Storm or hail damage
• Vandalism or theft
• Liability claims if someone is injured on your property
• It is important to review your policy with your insurance agent to confirm what events are covered and understand the claims process. Always report incidents to your insurance provider promptly and ensure you have the proper documentation to support your claim.

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