Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

Device limit

This feature helps you to restrict how many devices can be connected with one account.

How it works

A new device is registered automatically when the customer starts a stream on it for the first time. When enabled the feature allows the start of a stream on 5 different devices. If a customer tries to start a stream on a 6th device the stream won't start and she will be prompted with a message informing that she reached the device limit.

Web and Chromecast are not included as part of a device limit.

A customer won't get a notification when a new device is registered nor can she see which devices have been registered already.

How to reset the device limit

The device limit can be reset on the account settings page on the website. When done the list will be completely erased and the process starts anew.

Resetting the device limit list won't trigger a log out from the app.

Devices counting towards the device limit

Our system counts the following devices towards the device limit:

  • Android mobile

  • Android tablet

  • iPhone

  • iPad

  • Android TV

  • Apple TV

  • Amazon Fire TV

  • Amazon Fire TV stick

  • Samsung Smart TV

  • LG Smart TV

  • Roku

  • Vizio TV

Chromecast and web browser don't count towards the device limit as these devices don't send a stable ID that can be identified every time it's used.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.