Make a Call

Dialpad gives you several ways to make a call — from the main dialer, search, or chat. Let's take a look at all the ways you can make a call in Dialpad's desktop app.

Audience: 2-10 HBW employees (Internal Use Only)

Call From the Main Dialer

To place a call from the main dialer:

1. Select the Phone icon
   
   
2. Enter a contact's name or phone number
   
3. For the desired contact, click the phone button to start dialing

If you'd like to change your caller ID, select Change before dialing the number.

Note: Users without a direct line can only place outbound calls via the Center's shared line.

Call From Search

To place a call from search:

1. Select Search at the top of the Dialpad app
2. Enter a name, email address, company name, Dialpad number, or regular number
3. Click the name or press enter to dial

Note:

• If the contact you are searching for is a Shared Contact or a contact only saved in Dialpad, you can only search by name, email, or number
• If you are searching by name, the contact will either need to be a member of your team, a saved contact, or a synced contact.
• In the case of duplicate names, hover over the Contact icon to view associated information such as:
• Job description
• Company name
• Email address

Call from Chat

To place a call from a chat, select the Phone icon

That's it! Dialpad will immediately dial the contact.

Disclaimer: This information intended to be solely informative in nature, and does not modify, alter, amend or otherwise affect in any way the terms of any Service Agreement or Warranty Coverage. Please refer to the Home Warranty Service Agreement and/or New Home Builder Warranty Booklet applicable to your specific home for all coverage details, procedures, rights and obligations. 2-10 Home Buyers Warranty is a family of companies with a mission to improve the experience of homeownership. As a Provider of Home Warranty Service Contracts, 2-10 Home Buyers Warranty is: 2-10 HBW Warranty of California Inc. in California; Home Buyers Warranty Corporation VI in Florida; 2-10 Home Buyers Warranty of Virginia, Inc. in Virginia; 2-10 Home Buyers Warranty of Oklahoma, Inc. in Oklahoma and Home Buyers Resale Warranty Corporation in all other states (OR Lic # 202003). As the Warranty Administrator for New Home Builder Warranties, 2-10 Home Buyers Warranty is Home Buyers Warranty Corporation III in New Jersey and Home Buyers Warranty Corporation in all other states.