Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

Portal Test Results

Welcome to the GoRev Distribution of Patient Test Results via the Portal tutorial. This guide will detail the patient test result distribution process as well as the common configurations you can change as a client. In order to utilize this system you will need to contact ask@gorev.com or submit a ticket to implement this system on your server.

Once implemented, this system will automatically notify patients when their test results are ready to be viewed via email or text. The notifications go out immediately after a file has been uploaded into the patient overview window with a file category configured in GoRev. If a patient has not registered for the portal, a portal registration text or email is sent as well.

Return to Support Home


1: Configuring File Categories and Uploading Results

As a GoRev Client, you will have the ability to configure which file categories are set to automatically send to the patient portal and notify the patient. To begin, please navigate to the Admin tab –> Configuration –> Lookup Tables –> and Select FileCategoriesAutoSendToPortal from the "Select List" drop down menu. From here, click on the "New Item" button and enter the desired Value or File Category and the Description of the File Category.
image.png

In the instance that the file category is a new file category, you will need to configure the file category in the lookup list titled FileCategories prior to this process.

Note: If you are unsure if this file category has been entered into the system, please check the FileCategories list in the lookup editor or attempt to select this file category when uploading patient files in the patient overview window.
image.png

2: Uploading Results into the Patient Overview

Uploading test results that automatically upload into the patients portal is as easy as uploading a regular file into the Patient Overview window. To begin, click on the "Upload Files" button.
image.png

Then, select the file(s) you want to upload, Click on the checkmark for each file, select the Set Category button, and specify the file category you have setup to auto send patient results to the portal.
image.png

Note: Patients must have at least one phone number specified as their mobile device and have at least the registration and clinical communication preferences checked on in order for the patient to receive text or email messages from the system.
image.png

3: Custom Settings per Client

The following options can be configured custom for each individual GoRev Facility.

Email Notifications to Patients

Email notifications that are sent to patients can be customized by each GoRev Client. Below is what a patient email notification looks like. You can submit a ticket to GoRev requesting changes to the following:

  • Logo

  • Text within the body of the notice

  • Subject of the email
    image.png

Text Notifications to Patients

Text Notifications, like email notifications, can be customized on a client level. Below is what a common patient text notification looks like. You can submit a ticket to GoRev requesting changes to the following:

  • Text included in the text message

  • Logo to be used in the message link preview
    image.png


GOREV SUPPORT TEAM

If you have any additional questions or concerns regarding this tutorial, please contact the GoRev Support Team by phone at (317) 794-3900 or by email at ask@gorev.com

Note: Always submit an IT Support Ticket detailing the problem that you are experiencing with this portion of GoRev, if possible, as this will give GoRev Support Agents access to information that will help expedite the resolution of your issue. If you are unsure how to submit an IT Support Ticket in GoRev, please see the IT Support Ticket Creation tutorial for assistance.

Return to Support Home


image.png

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.