Template: Responses to Common [Retail Website] Issues
Highlight common tech/website issues.
Example:
The Millhouse.com site is down. Help!
If problem is us: Sounds like nothing's coming up MillHouse! We're currently experiencing [PROBLEM] and we expect it to be resolved soon.
If problem is not us: Oh no! Can you try following these steps to clear your cache...
I CAN'T CHECK OUT!
Oh no! Let me see if I can help...
I haven't received an order confirmation. Did it go through?
If placed: No worries, I've double checked and your order was indeed placed! You should be receiving the confirmation email within the next hour.
If not placed: It looks like it didn't go through, but I'm happy to help you place the order...