New Merchant Payment History
As of GoRev 2024.06.03 you can now see a list of all credit card (merchant services) payments process for the specific patient you have open.
To access this feature, navigate to Patient Overview, click the Patient Payment drop down, and select the Merchant Payment History option.
A new window will appear showing all credit card payment transactions performed on this visit. The following functions can be performed from this new window:
Refund: to start a refund of the entire transaction
Partial Refund: to refund only a portion of the transaction
Receipt: to generate a receipt for the selected transaction utilizing your custom receipt design (Create custom merchant services credit card receipt designs)
When clicking refund you will see
If the payment was performed same day the system will attempt to perform a void and you will see the below process occurring. If the payment was processed prior day or further back the system will perform a true refund of the transaction.
Additional Resources
GoRev Support Team
If you have any additional questions or concerns regarding this tutorial, please contact the GoRev Support Team by phone at (317) 794-3900 or by email at ask@gorev.com
Note: Always submit an IT Support Ticket detailing the problem that you are experiencing with this portion of GoRev, if possible, as this will give GoRev Support Agents access to information that will help expedite the resolution of your issue. If you are unsure how to submit an IT Support Ticket in GoRev, please see the GoRev IT Support Ticket Creation Tutorial for assistance