How to Partners: Bordeaux
Related Topics
PRODUCT | PARTNER | CONTACT INFO |
Bordeaux with Elodie | elodie@bordeauxwithelodie.com (+33) 658462303 |
FAQS
- We always assign Elodie first. If she is unable to do it, she will let us know via email which of her partners can be assigned to the tour.
- We are not to provide clients with any other guide's number. All contact must go through through Elodie.
How to Fulfill
- When a booking comes through our system, we first must review the order; check client’s notes and make sure there are no double bookings, that there are no date/time overlaps.
- We assign Elodie first as normal - we do want her to receive the sms/email!!
- Her partners are part of the tier system so make sure that you exclude them for the first round of assignment.
- Elodie will either accept the assignment or let us know via email if she cannot and which of her partners can take the tour.
- If needed, assign another guide based on Elodie’s email.
- Partner guides do not have admin access - we DO NOT want to send them an sms or email!
- Check off the sms and email boxes BEFORE assigning
- Find the specific guide's name on the assignment list
- On the righthand side of their row, select the 'assign' button
- Then select the green check mark next to their name - this will accept the assignment on their behalf
- Complete the tasks, you're all done!
ADMINISTRATIVE INFORMATION
Cancellation Policy
- 30+ days before the service: no payment to Bordeaux with Elodie
- 29 days to 48 hours before the service: 50% payment to Bordeaux with Elodie, less tasting fees.
- Within 48 hours of the service: full payment to Bordeaux with Elodie, less tasting fees.