How to Partners: Sicily
Related Topics
FAQs
- Passage to Sicily is very responsive and easy to work with
- They usually reply to our email on the day of the request
- They don’t like when we contact their guide but they are ok with clients contacting them
- We have a shared tracker with them so please keep it updated because they rely on the tracker too.
- In the tracker you will find a lot of useful information like guide names and phone numbers, tour descriptions and pricing and car pricing in case CX has questions
- All cancellations go directly through Passage to Sicily
- IMPORTANT - On some of the tours clients can chose some add one services, we need to notify P2S about additional services
How to Fulfill
- When a booking comes through our system, we first must review the order; check client’s notes and make sure there are no double bookings, that there are no date/time overlaps.
- Tours with hotel meeting point where we need to send the hotel detail to P2S:
- We request a guide via email at context@passagetosicily.com and cc: marta@contexttravel.com and jean-marie@passagetosicily.com
- Leave an order note saying guide has been requested with Front link, and add a comment as well to the task and complete
- They will reply to us with confirmation of the guide name ideally within 1 business day, maximum 2
- Partner guides do not have admin access - we DO NOT want to send them an sms or email!
- Check off the sms and email boxes BEFORE assigning
- Find the specific guide's name on the assignment list
- On the righthand side of their row, select the 'assign' button
- Then select the green check mark next to their name - this will accept the assignment on their behalf
- Complete the tasks, add assignments to the tracker, and you're all done!
NOTE:
For the HD Agrigento Valley of Temples:
- Exception: only for the 17.00 time slot (for the summer season), the MP will be at the Griffo Museum and the end of the tour will be at the Temple of Juno to take advantage of the sunset. Only in this case, update the confirmation with: Ticket office of the Museo Griffo, Contrada San Nicola, 92100 Agrigento, AG. GPS coordinates for the museum's parking area: 37°17'51.5"N 13°35'24.5"E
ADMINISTRATIVE INFORMATION
- Pictures here (donkey ride photos)
- Sicily Launch - Handover - Passage to Sicily
- New Destination 101 - Sicily