Hold Music

The steps below discuss hold music and how it can be changed.

Audience: 2-10 HBW employees (Internal Use Only)

hold music

To set Hold Music:

Your Dialpad Administrator can change the hold music at any time by navigating to Dialpad.com > Admin Settings > Office > Main Line > Hold Music.

• They'll have the option to either select one of our defaults or upload their own (must be .MP3 & can't exceed 10MB).
• For Standard Accounts, the hold music that will play on all your shared lines (Main Line and Departments) and your team's direct lines is the hold music you set up on the Main Line.

Can I set up my own personal hold music?

Accounts on our Enterprise SKU have the ability to set up their own individual hold queue which allows them to have their own custom hold music.

Disclaimer: This information intended to be solely informative in nature, and does not modify, alter, amend or otherwise affect in any way the terms of any Service Agreement or Warranty Coverage. Please refer to the Home Warranty Service Agreement and/or New Home Builder Warranty Booklet applicable to your specific home for all coverage details, procedures, rights and obligations. 2-10 Home Buyers Warranty is a family of companies with a mission to improve the experience of homeownership. As a Provider of Home Warranty Service Contracts, 2-10 Home Buyers Warranty is: 2-10 HBW Warranty of California Inc. in California; Home Buyers Warranty Corporation VI in Florida; 2-10 Home Buyers Warranty of Virginia, Inc. in Virginia; 2-10 Home Buyers Warranty of Oklahoma, Inc. in Oklahoma and Home Buyers Resale Warranty Corporation in all other states (OR Lic # 202003). As the Warranty Administrator for New Home Builder Warranties, 2-10 Home Buyers Warranty is Home Buyers Warranty Corporation III in New Jersey and Home Buyers Warranty Corporation in all other states.